You partner with our initial customers to drive product value
You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
You partner cross-functionally to translate business needs and product requirements into new solutions for customers
ServiceNow, founded in 2004, is a global market leader providing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. They offer an intelligent cloud-based platform connecting people, systems, and processes to empower organizations.
Triage and respond to customer tickets via email and Zoom
Diagnose root causes which includes things like API docs, conditional-logic workflows and Liquid templates to name a few
Identify complex issues and escalate to our technical support teams as appropriate
Customer.io helps customers connect with their audiences. They have seen consistent year-over-year growth, and this contract role offers a chance to make a real impact during a period of rapid scale.
Ensure the success of Front customers by delivering timely, effective assistance during EMEA hours
Work the day‑to‑day support queues across email and live chat with a focus on resolution quality and speed
Become an expert on Front’s product, features, and common workflows
Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms.
Set the vision and strategic plan for the CX Services organization, with a focus on product adoption, customer outcomes, and business growth.
Architect and improve the post-sales customer experience by defining scalable lifecycle programs, engagement models, and customer success practices.
Lead the design, launch, and ongoing iteration of new and existing service offerings, including paid success plan approaches aligned to company goals.
GitLab is the intelligent orchestration platform for DevSecOps. They enable organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. GitLab has more than 50 million registered users and more than 50% of the Fortune 100 trust them. The company embraces AI, values knowledge exchange, and fosters a high-performance culture.
Serve as the primary point of contact for customers seeking technical assistance via various channels.
Diagnose and resolve technical issues related to our marketing analytics technology platform.
Collaborate with customers to understand their technical requirements and provide tailored solutions.
Supermetrics is a company that helps businesses manage their marketing data to make informed decisions. The company has employees across the globe and fosters a culture of growth and development.
Own and grow a portfolio of 25 or more mid market enterprise customers, guiding them from go live through long-term value realization
Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes
Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows
Moveworks, now part of ServiceNow, is redefining how work gets done. Together, they combine Moveworks’ industry-leading AI Assistant with ServiceNow’s world-class workflow platform to deliver instant, intelligent support across IT, HR, Finance, and beyond.
Build a deep knowledge of the ClickUp product to provide contextualized support to strategic clients.
Scope, validate, and optimize client workflows in order to enable adoption of the platform and drive renewals of both the product and the service.
Work closely with clients to understand their use of ClickUp, their goals, and their processes.
ClickUp is building the future of work by creating the first truly converged AI workspace. They unify tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI, empowering millions of teams to break free from silos.
Serve as the primary point of contact between strategic customers and internal stakeholders.
Foster and grow customer relationships by acquiring tribal knowledge of a customer's organization.
Articulate the value of our open source database/SaaS cloud platform, while driving customer engagement and adoption.
MariaDB makes a big impact on the world by being the backbone of applications used everyday, from banking to shopping to calling. Companies large and small, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people.
Deliver exceptional service to customers ranging from small wealth advisory businesses to large financial services firms.
Identify, respond, and resolve issues and questions raised by Vanilla customers.
Provide hands-on support to clients to ensure their ongoing happiness.
Vanilla is an AI-powered estate advisory platform built by advisors, planners, and attorneys. They unify scenario modeling, client visualization, and document creation into one seamless, digital experience, and operate with a flexible, closely connected team.
Lead a regional team, delivering world-class customer support for our software product - Service Autopilot.
Champion collaboration with Engineering and Product teams to ensure timely and effective resolution of technical issues.
Maintain high customer satisfaction, ensuring consistent service quality and adherence to SLAs.
Xplor provides cloud-based technology solutions for small and medium-sized businesses, enabling them to manage their operations and growth. They aim to help business owners focus on their passions, with over 130,000 businesses relying on Xplor in 72+ countries.
Own the post-sale customer experience for a portfolio of high-value accounts.
Partner with an Account Executive to achieve successful commercial relationships.
Proactively drive value delivery in every customer interaction.
Dagster Labs empowers organizations to build productive and scalable data platforms, offering tools such as Dagster and Dagster+. They are a small, well-funded team with big energy, aiming high and working as a team with a focus on curiosity and meaningful contributions.
Act as a technical resource to our customer base for HighLevel’s suite of software features.
Troubleshoot product issues and support software solutions, preferably within the technology industry.
Provide exceptional customer service inclusive of excellent communication and responsive follow-through.
HighLevel is an AI-powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With over 1,500 team members across 15+ countries, they operate in a global, remote-first environment and cultivate a culture where innovation thrives.
Become a product expert to address customer questions, providing accurate and prompt assistance via email, webform, phone and live chat.
Research and identify appropriate JSON logs and traces to help identify root causes, and ability to discuss with 2 nd line support .
Work closely with Customer Success Managers, the Engineering team, and other departments to resolve issues, share feedback, and improve the customer experience.
AutogenAI is a leader in Generative AI SaaS, transforming how organizations create and optimize winning bids, tenders, and proposals through cutting-edge natural language processing technology. They are one of the fastest-growing AI companies in the world, expanding rapidly to meet the increasing demand for AI-driven solutions across sectors.
Own and manage a portfolio of SMB and mid-market accounts.
Proactively monitor account health signals and take action to reduce churn risk.
Identify and drive commercial expansion opportunities.
Remote People is building the infrastructure to power borderless teams. By handling global payroll, benefits, taxes, and compliance, its technology enables businesses to hire anyone anywhere compliantly at the push of a button. They are committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences.
Establish clear, tiered support models aligned to customer complexity and value
Implement operational rigor across SLAs, escalation pathways, QA, and performance management
Build structured feedback loops between Support, Product, and Engineering that reduce systemic friction
Vanilla is an AI-powered estate advisory platform, built by advisors, planners, and attorneys that unifies scenario modeling, client visualization, and document creation into one seamless, digital experience. They are a team distributed across the U.S. that brings diverse subject matter expertise across estate planning, wealth management, and scaling SaaS startups.
Manage a book of approximately 50 of our largest and most strategic global Enterprise accounts.
Ensure a seamless customer experience throughout the entire life cycle - from onboarding through engagement and renewal.
Proactively drive customer adoption and mitigate retention risk.
Articulate provides solutions for creating engaging and interactive e-learning courses. While the job posting does not specify company size, Articulate values diversity and is committed to fostering an inclusive environment.
Collaborate with customers to understand their goals and help them maximize the value of the Respond.io platform
Assist customers during the onboarding process, ensuring a positive and smooth experience
Develop and maintain strong relationships with both internal and external stakeholders
Respond.io, founded in Hong Kong in 2017, is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls, and email in one place. They operate as a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture.
Serve as the primary operational point of contact for a portfolio of enterprise accounts.
Lead onboarding, implementation, and integration for complex enterprise environments, in partnership with the Technical Account Manager and Solutions Engineer.
Develop and deliver engaging training to help customers confidently use HONK’s platform and services.
They transform the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. They are a remote-first company and embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.
Monitor and respond to customer questions across Slack shared channels and the support ticket queue
Resolve platform navigation, onboarding, billing, and pentest scheduling inquiries
Triage incoming requests and route escalations to the right internal team with full context documented
Oneleet is a fast-growing security and compliance platform that aims to revolutionize the cybersecurity industry by making security and compliance effective and easy. They recently raised a $33 million Series A and are rapidly growing with a team that has decades of experience.
Mastering the Inbox: Expertly handling a high volume of support requests via email and chat.
Leading High-Stakes Trainings: Going beyond standard webinars to host dedicated, client-specific training sessions for our most valued Key Accounts, tailoring the content to their unique goals.
Owning Key Account Communication: Serving as a primary support contact for Key Account HQs, ensuring their technical needs are met and their feedback is integrated into our workflow.
TrustYou is a leading AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses to thrive. With a multicultural team of over 120 professionals working remotely across the globe, they embrace an open feedback culture, focusing on continuous improvement and customer excellence.