Support Services Specialist

In this role:

• Build a deep knowledge of the ClickUp product to provide contextualized support to strategic clients.
• Scope, validate, and optimize client workflows in order to enable adoption of the platform and drive renewals of both the product and the service.
• Work closely with clients to understand their use of ClickUp, their goals, and their processes.

Key Responsibilities:

• Navigates all available resources to ensure knowledge of bugs, feature requests, workarounds, and adherence to documented procedures.
• Continuously looks through the lens of providing the best customer experience.
• Contribute to the improvement of team processes and client-facing support documentation.

Qualifications:

• 2+ years prior experience in a consulting role, preferably with mid-market or enterprise customers.
• Strong technical aptitude with experience in configuring, implementing, and customizing SaaS platforms.
• Demonstrated customer-centric approach with a strong focus on delivering exceptional customer service.