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Responsibilities:
- Mastering the Inbox: Expertly handling a high volume of support requests via email and chat.
- Leading High-Stakes Trainings: Going beyond standard webinars to host dedicated, client-specific training sessions for our most valued Key Accounts, tailoring the content to their unique goals.
- Owning Key Account Communication: Serving as a primary support contact for Key Account HQs, ensuring their technical needs are met and their feedback is integrated into our workflow.
Required Skills:
- Linguistic Excellence: Native or C1-level fluency in French PLUS English.
- Proven Experience: At least 2+ years in Customer Support or Client Success within a SaaS environment, with a track record of handling complex queries.
- Stakeholder Management: Comfortable and professional when communicating with corporate HQ contacts and senior stakeholders.
What's in it for you:
- Working in a global, diverse, and collaborative team.
- Flexible working hours that allows you the freedom to shape your work-life.
- Remote-friendly environment.
TrustYou
TrustYou is a leading AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses to thrive. With a multicultural team of over 120 professionals working remotely across the globe, they embrace an open feedback culture, focusing on continuous improvement and customer excellence.