Serve as the primary post-sale point of contact for assigned customers, fostering trust and understanding their business goals.
Proactively engage customers to ensure successful onboarding and continued adoption of Redis solutions.
Build and maintain long-term relationships with stakeholders across technical and business teams.
Redis is the world’s most loved real-time data platform. As the home of the open-source Redis project and the provider of Redis Enterprise, they’re at the forefront of solving critical challenges for businesses that need speed, reliability, and scale.
You partner with our initial customers to drive product value
You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
You partner cross-functionally to translate business needs and product requirements into new solutions for customers
ServiceNow, founded in 2004, is a global market leader providing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. They offer an intelligent cloud-based platform connecting people, systems, and processes to empower organizations.
Maintain an accurate, robust pipeline and forecast of business opportunities
MariaDB has a big impact on the world as the backbone of applications used everyday. Companies large and small, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people.
Own the post-sale customer experience for a portfolio of high-value accounts.
Partner with an Account Executive to achieve successful commercial relationships.
Proactively drive value delivery in every customer interaction.
Dagster Labs empowers organizations to build productive and scalable data platforms, offering tools such as Dagster and Dagster+. They are a small, well-funded team with big energy, aiming high and working as a team with a focus on curiosity and meaningful contributions.
Own the Client Relationship: Manage accounts and build strong relationships with stakeholders.
Ensure Successful Implementation & Adoption: Partner with Implementation to drive smooth onboarding.
Drive Performance & Outcomes: Monitor usage and performance metrics and improve client results.
Ascertain is building AI agents to automate the administrative work that burdens care teams and is saving hundreds of staff hours every week. They are backed by Northwell Health and Deerfield Management and are on a mission to restore time, trust, and focus to the people who keep healthcare running.
Serve as the primary point of contact, building strong, trusted relationships.
Lead onboarding efforts to ensure smooth implementation and early customer success.
Drive product adoption through proactive engagement tailored to customer goals.
Kodiak Solutions transforms the healthcare industry through technology-driven solutions, specializing in healthcare finance, unclaimed property, risk management, and revenue cycle management. They aim to simplify and optimize processes for healthcare providers to focus on patient care.
Own and grow a portfolio of 25 or more mid market enterprise customers, guiding them from go live through long-term value realization
Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes
Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows
Moveworks, now part of ServiceNow, is redefining how work gets done. Together, they combine Moveworks’ industry-leading AI Assistant with ServiceNow’s world-class workflow platform to deliver instant, intelligent support across IT, HR, Finance, and beyond.
Run discovery, solution design and configuration to lead technical onboarding and accelerate time-to-value.
Triage and resolve customer issues to minimize downtime and meet SLAs, providing in-timezone coverage to support the global support team.
Act as a technical escalation partner and subject-matter advisor, collaborating with Product and Engineering on fixes and improvements.
Ketch is redefining responsible data use for the AI era. Their Data Permissioning Platform helps companies manage data privacy, consent, and compliance—while enabling privacy-safe data activation across devices, systems, and third-party applications.
Build and nurture deep strategic relationships with VIP and enterprise-tier clients.
Understand each partner's business goals to ensure solutions align with their success.
Maintain a forward-looking view of each partner's health, identifying risks early.
Xsolla provides tools and services for video game developers to help them fund, distribute, market, and monetize their games. They have helped over 1,500 game developers grow their businesses around the world and are headquartered in Los Angeles, California.
Develops trusted advisor relationships with key accounts and customer stakeholders.
Resolves, escalates, and manages the resolution of challenging client requests and/or complex account demands.
Assesses customer needs, identifies customer requirements, and develops cohesive plans that improve the customer’s adoption of the Fleetworthy program.
Fleetworthy offers a technology suite for fleet readiness, uniting safety and compliance, toll management, and weigh station bypass solutions. They are trusted by 75% of the top fleets in North America and are recognized across the industry for innovation and leadership.
Lead the Enterprise Customer Success team, focusing on adoption, retention, and expansion of strategic accounts.
Engage directly with Enterprise clients at key moments in their journey (strategic renewals, risks, expansion opportunities).
Build and scale processes that ensure predictability, efficiency, and excellence across the Enterprise customer journey.
Doctoralia, a Docplanner Group company, operates the largest healthcare platform worldwide, serving over 55 million patients and processing more than 15 million appointments monthly across 13 countries. With over 2 million healthcare professionals and 10 million patient evaluations, they aim to improve people's health through their marketplace and SaaS solutions.
Manage a portfolio of 30+ commercial and enterprise customer accounts, focusing on ensuring their success and satisfaction with our products/services.
Serve as the primary point of contact for customers, building strong, lasting relationships and understanding their needs and objectives.
Drive product adoption and ensure customers are leveraging our products effectively to achieve their goals.
Forma is a flexible benefits software company founded in 2017 that helps companies offer competitive benefits packages by giving employees more choice in how they spend their benefit allowances. They have helped hundreds of companies design flexible, inclusive benefits programs for nearly a million employees.
As the Manager of Customer Success, your mission is to build a high-performing engine of Customer Success Managers.
Coach your team to move beyond reactive support and into proactive, consultative partnerships.
Bridge the gap between high-volume efficiency (SMB) and strategic relationship management (Mid-Market).
Tekmetric is an all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution.
Collaborate with customers to understand their goals and help them maximize the value of the Respond.io platform
Assist customers during the onboarding process, ensuring a positive and smooth experience
Develop and maintain strong relationships with both internal and external stakeholders
Respond.io, founded in Hong Kong in 2017, is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls, and email in one place. They operate as a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture.
Be the voice of the customer and navigate internal processes.
Act as a liaison between clients and internal teams.
Assist with challenging customer requests or issue escalations as needed.
Enumerate provides services to associations, helping them manage their finances and operations. They are focused on customer service and creating solutions for associations.
Lead and develop a team of CSMs and Support Specialists.
Own the full post-sale customer lifecycle.
Establish and iterate on scalable CS playbooks.
Popl is defining a new category we call In-Person Go-To-Market. We help revenue teams turn real-world interactions — trade shows, conferences, field events, and meetings — into measurable pipeline and revenue.
Serve as the primary operational point of contact for a portfolio of enterprise accounts.
Lead onboarding, implementation, and integration for complex enterprise environments, in partnership with the Technical Account Manager and Solutions Engineer.
Develop and deliver engaging training to help customers confidently use HONK’s platform and services.
They transform the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. They are a remote-first company and embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.
Serve as the primary point of contact for customers following initial onboarding and deployment
Proactively monitor account health and platform usage to drive adoption and value realization
Translate customer goals into platform configurations, success plans, and measurable outcomes
Axion Ray is transforming product quality and customer satisfaction in manufacturing with their AI-powered platform. They are backed by leading investors and committed to reshaping the future of manufacturing.
Manage a book of approximately 50 of our largest and most strategic global Enterprise accounts.
Ensure a seamless customer experience throughout the entire life cycle - from onboarding through engagement and renewal.
Proactively drive customer adoption and mitigate retention risk.
Articulate provides solutions for creating engaging and interactive e-learning courses. While the job posting does not specify company size, Articulate values diversity and is committed to fostering an inclusive environment.
Set the vision and strategic plan for the CX Services organization, with a focus on product adoption, customer outcomes, and business growth.
Architect and improve the post-sales customer experience by defining scalable lifecycle programs, engagement models, and customer success practices.
Lead the design, launch, and ongoing iteration of new and existing service offerings, including paid success plan approaches aligned to company goals.
GitLab is the intelligent orchestration platform for DevSecOps. They enable organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. GitLab has more than 50 million registered users and more than 50% of the Fortune 100 trust them. The company embraces AI, values knowledge exchange, and fosters a high-performance culture.