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Responsibilities:
- Independently manage and prioritize a personal ticket queue from intake through resolution.
- Provide L2–L3 support for hardware, software, network connectivity, identity.
- Administer and troubleshoot Microsoft 365, Azure AD / Entra ID, and Intune for device and identity management.
Qualifications:
- 5+ years of IT helpdesk / technical support experience, with demonstrable time spent at the L2–L3 level (not L1).
- Hands-on administration experience with Microsoft 365, Azure AD / Entra ID, and Intune.
- Practical support experience with macOS and Apple hardware in a business environment.
Key Success Indicators:
- Tickets are resolved or escalated without needing management follow-up.
- Weekly reports are delivered consistently, on time, and without reminders.
- Operates effectively during US nightshift hours with minimal real-time supervision.
Sourcefit
Sourcefit provides offshore staffing solutions, allowing businesses to build dedicated teams in the Philippines. While specific employee numbers aren't available in the job posting, they foster a culture of independence for their team members.