Own day-to-day technical engagement and support outcomes for assigned premium support accounts, managing escalations and ensuring high-quality service delivery.
Establish and lead recurring technical cadences with customer stakeholders and internal teams, tracking progress and driving accountability across workstreams.
Proactively guide customers through product releases and roadmap changes, providing technical assessments and communication to ensure readiness and adoption.
Run discovery, solution design and configuration to lead technical onboarding and accelerate time-to-value.
Triage and resolve customer issues to minimize downtime and meet SLAs, providing in-timezone coverage to support the global support team.
Act as a technical escalation partner and subject-matter advisor, collaborating with Product and Engineering on fixes and improvements.
Ketch is redefining responsible data use for the AI era. Their Data Permissioning Platform helps companies manage data privacy, consent, and compliance—while enabling privacy-safe data activation across devices, systems, and third-party applications.
Own the technical relationship for a portfolio of monitoring company customers, acting as their trusted advisor and escalation point
Partner with customers to design, launch, and optimize call flows, including telephony routing, failover strategies, and integration patterns
Proactively monitor system performance, identify risks, and drive improvements to reliability, latency, and call success rates
RapidSOS is the leading public safety AI company that unlocks mission-critical intelligence for first responders and security teams – enabling faster, smarter and more accurate emergency response. They are in an exciting phase of growth, welcoming new members from across the globe to their mission-driven, ambitious, and inclusive team.
Serve as the primary point of contact for customers seeking technical assistance via various channels.
Diagnose and resolve technical issues related to our marketing analytics technology platform.
Collaborate with customers to understand their technical requirements and provide tailored solutions.
Supermetrics is a company that helps businesses manage their marketing data to make informed decisions. The company has employees across the globe and fosters a culture of growth and development.
Ensure smooth customer account transition and deliver on commitments.
Build strong relationships with customers, driving renewals.
Encourage product usage and revenue growth from each account.
VERSANT is a leading force in news, sports and entertainment. They bring together powerhouse cable networks with dynamic digital and direct-to-consumer brands, delivering exceptional experiences across every screen and service.
Own the end-to-end post-sales lifecycle for an assigned portfolio of Enterprise or Commercial customers, serving as the primary trusted advisor.
Proactively drive customer onboarding, technical adoption, and platform optimization, while monitoring customer health and mitigating risks.
Partner with internal teams to resolve escalations and identify expansion opportunities, influencing product roadmap through customer insights.
JumpCloud is the AI-powered unified IT management platform designed to secure the modern workforce by consolidating identity, device, and access management. The company is a remote-first organization with teams in over 15 countries and a culture that values building connections and solving challenging technical problems.
Review incoming support requests and evaluate risk, impact, and severity.
Develop subject matter expertise in our technology.
Provide technical support to clients via cases and chat.
RainFocus is a software company focused on event management solutions. Their rapidly growing team helps Fortune 500 companies prepare and execute in-person, virtual, and hybrid events, offering groundbreaking business intelligence to elevate attendee experience and streamline event operations.
Triage, investigate, and resolve assigned support requests in a timely and effective manner.
Guide clients remotely through issues, questions, and application functionality.
Provide professional, client-centered support in all communications and coordinate escalation of unresolved issues.
InductiveHealth is the market leader in software-as-a-service (SaaS) solutions to public health agencies, with a corporate mission to stop disease through technology. With over 80 team members across the United States, they support state, tribal, local, and territorial (STLT) public health agencies, and are virtual-first with a culture centered around teamwork and client outcomes.
Lead and scale a high-performing team of Technical Account Managers.
Own the team's technical depth across Airtable's agent capabilities.
Establish and evolve frameworks for how TAMs assess and improve the technical health of Premium accounts.
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
Own a portfolio of customer accounts and be their point of contact.
Advise customers on upgrades and troubleshoot platform issues.
Guide customers on cloud governance and FinOps best practices.
Kion is revolutionizing CloudOps and FinOps by offering a unified approach to manage complex cloud environments from a single platform. They are a fast-growing, Series A startup that values collaboration, creativity, and building impactful products.
Own and manage high‑priority, business‑critical customer escalations through resolution.
Actively triage incoming critical cases and review long‑running incidents to determine next actions and risk mitigation.
Deliver clear, concise, and executive‑level written and verbal communications throughout the incident lifecycle.
Blueprint Technologies is a technology solutions firm headquartered in Bellevue, Washington. They are unified by a shared passion for solving complicated problems, and leverage cutting-edge technology to create additional revenue streams and new lines of business for their clients.
Own the Khan Academy Kids support function end-to-end, from user inquiries to strategic partnership with Product and Engineering teams.
Manage Zendesk, support metrics, and help resources, while serving as the internal voice of users to surface product insights.
Support district partners with technical deployments and coordinate product release readiness, including QA testing and resource development.
Khan Academy is a nonprofit delivering a free, world-class education through its proven learning platform. It is a mission-driven organization with over 181 million registered learners and a diverse, collaborative team committed to inclusion and professional development.
Provide empathetic, patient-centric support through phone, email, and in-app messaging.
Act as a liaison between patients and providers, relaying critical information.
Guide patients through scheduling, telehealth services, and general inquiries.
Allara Health is a women’s health provider specializing in longitudinal care. Trusted by over 60,000 women nationwide, they connect patients with multidisciplinary care teams focusing on hormonal, metabolic, and reproductive care.
Manage and resolve complex inbound technical tickets via email and live chat, leading video calls for high-priority troubleshooting.
Act as a bridge between customers and product development by identifying bugs, documenting feedback, and influencing the product roadmap.
Write and maintain high-quality documentation, leverage AI tools to optimize support resources, and automate workflows to scale efficiency.
Procurify is an AI-enhanced procurement and accounts payable automation platform designed to help mid-market organizations control spending and save money. It is a remote-first company with a strong team culture, trusted by hundreds of global companies to manage over $30B in spend, and recently secured $50M in Series C funding.
Daily operations of the MCC, including monitoring live services and managing incident response.
Responsible for customer requests and tickets within committed SLA response times.
Create, refine, and follow policies and procedures for incident management, escalation, and communication.
Rocket Science Group is a co-development game studio specializing in multiplayer, platform services, publishing technology, and live operations for PC, console, and mobile titles. They have teams in Europe and North America and work in partnership with the game industry’s top creators.
Provide excellent customer service to customers, partners, and internal stakeholders.
Take customer calls and manage the creation and submission of support tickets to resolve issues.
Perform routine server installations and refreshes following documentation to ensure maximum availability.
Agiloft is the global leader in data-first contract lifecycle management (CLM) software. They help organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts. Agiloft is a growing, vibrant, successful company that is at the forefront of a must-have market for all organizations with strong employee experience and customer experience.
Build a deep knowledge of the ClickUp product to provide contextualized support to strategic clients.
Scope, validate, and optimize client workflows in order to enable adoption of the platform and drive renewals of both the product and the service.
Work closely with clients to understand their use of ClickUp, their goals, and their processes.
ClickUp is building the future of work by creating the first truly converged AI workspace. They unify tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI, empowering millions of teams to break free from silos.
Optimize enterprise support framework, ensuring efficient case management and SLA adherence.
Build strong relationships with external partners, acting as an escalation point.
Collaborate with sales and customer success teams, ensuring support efforts contribute to customer retention.
Oura's mission is to empower every person to own their inner potential with award-winning products. They have a global community that uses the Oura Ring and its connected app to gain deeper knowledge of their readiness, activity, and sleep quality.
Recruit, hire, and train high-performing technical support teams across global locations.
Oversee support delivery for one or more product suites, ensuring contractual coverage.
Foster a culture of inclusion, growth, and accountability within the team.
Granicus provides technology that transforms the Govtech industry by connecting governments and constituents. They have served 5,500 federal, state, and local government agencies and over 300 million citizen subscribers, empowering stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada.