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About the Role:
- Provide technical assistance to customers.
- Utilize complex technologies and require excellent problem-solving skills.
- Resolve issues efficiently and effectively.
Essential Responsibilities:
- Maintain ownership and communication responsibility for each assigned case.
- Provide timely, articulate, effective and substantive updates via our case management system.
- Create useful knowledge content and update existing knowledge base articles.
Required Skills/Experience:
- 1.5 years in a technical support type role
- Strong written and verbal communication skills.
- Experience working in a consulting environment or client-facing role.
RainFocus
RainFocus is a software company focused on event management solutions. Their rapidly growing team helps Fortune 500 companies prepare and execute in-person, virtual, and hybrid events, offering groundbreaking business intelligence to elevate attendee experience and streamline event operations.