Technical Support Specialist lll
Remote regions
PhilippinesBenefits
Unlimited PTO
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Strategic & Tactical:
- Monitor system performance through alerting and diagnostic tools.
- Triage and investigate service cases.
- Execute remote troubleshooting steps.
Qualifications:
- 2+ years of experience in technical or customer support.
- Strong troubleshooting and problem-solving skills.
- Ability to manage multiple cases simultaneously.
Success Defined:
- Achieve target remote resolution rate.
- Consistently identify root causes.
- Maintain strong performance against SLA targets.
Palmetto
Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. They foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work.