Serve as the primary point of contact for customers seeking technical assistance via various channels.
Diagnose and resolve technical issues related to our marketing analytics technology platform.
Collaborate with customers to understand their technical requirements and provide tailored solutions.
Supermetrics is a company that helps businesses manage their marketing data to make informed decisions. The company has employees across the globe and fosters a culture of growth and development.
Ensure the highest levels of customer satisfaction via phone and tickets.
Troubleshoot and resolve hardware issues, including guiding customers through phone reboots and factory resets.
Resolve or Escalate customer requests/issues promptly.
PetDesk provides client engagement solutions for pet healthcare and service communities. They support more than 10,000 veterinary clinics and over 400 grooming facilities, serving over 20 million pet parents worldwide.
Assist clients with technical issues via phone, email, and chat, building relationships and finding solutions with exceptional customer service.
Gain exposure to a wide variety of products and services, assisting clients with hardware, software, peripherals, and specialized dental imaging products.
Manage routine maintenance and installations for clients throughout the country, providing ongoing user training and self-fix solutions.
Darkhorse Tech provides comprehensive Dental-Specific IT services to clients, including ongoing support, startup projects, expansions, and software & hardware sales. They have over 13 years of experience, service roughly 1400 clients nationwide, and continue to see massive growth while focusing on maintaining unparalleled support.
Provide intraoperative and non-intraoperative technical phone support to customers and field personnel.
Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone.
Drive resolution of all product performance issues until an acceptable solution is identified and implemented.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, offering technologies like the da Vinci surgical system and Ion. They are a team of engineers, clinicians, and innovators working to make surgery smarter, safer, and more human, improving outcomes for millions of patients worldwide.
Provide Tier II system support to end users, resolving escalated technical and application-related issues
Manage and respond to customer support tickets, ensuring timely and effective resolution
Deliver remote training sessions to end users on system functionality and best practices
Junior Achievement is dedicated to helping students achieve academically today and economically tomorrow. They are a leader in experiential learning operating on a national scale with over a century of experience, reaching more than 4.6 million students annually across nearly 100 U.S. markets. They are part of JA Worldwide, which serves over 19.9 million students in more than 100 countries.
Manage and respond promptly to support tickets, ensuring transparent, human-centric, and efficient service.
Identify bugs, diagnose platform behavior, and escalate complex cases to our QA and Software Engineering teams, following up until resolution.
Identify patterns in user difficulties and suggest product enhancements based on daily feedback.
Wxrks' technology solves the complexity of managing translations at scale. With their context-first translation platform, localization managers, translation agencies, translators, and devs alike can translate, contextualize, and scale global experiences that get results, all backed by enterprise-grade hosting and security.
Receiving & processing requests per alerts & calls, within the defined SLA.
Clarification of the incoming request with Customers, ticket creation and routing of the ticket to L2 Engineer.
Timely reaction to calls alerts Following support procedures and participation in procedures improvement
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. They retain nearly 1000 full-time professionals, experiencing an annual growth rate exceeding 25% with a culture of Relentless Performance.
Provide technical phone support to customers and field personnel, including Sales, Service, Marketing, etc.
Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone.
Drive resolution of all product performance issues until acceptable solution is identified and implemented or it is determined escalation is necessary.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. Their technologies like the da Vinci surgical system and Ion have transformed how care is delivered for millions of patients worldwide. They're a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human.
Provide engineering remote support diagnoses for external and internal customers.
Resolve technical issues from end user’s contacts and proactive notification systems.
Integrate technical knowledge and business understanding to create solutions for customer.
HP is a technology company. They believe that business exists when people work together to accomplish something collectively which they could not accomplish separately. They uphold a zero-tolerance policy towards discrimination and treat everyone with respect.
Act as a technical resource to our customer base for HighLevel’s suite of software features.
Troubleshoot product issues and support software solutions, preferably within the technology industry.
Provide exceptional customer service inclusive of excellent communication and responsive follow-through.
HighLevel is an AI-powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With over 1,500 team members across 15+ countries, they operate in a global, remote-first environment and cultivate a culture where innovation thrives.
Respond promptly and accurately to inbound user inquiries via phone.
Proactively identify user needs, guide them through key features and workflows, and serve as a trusted product specialist.
Troubleshoot issues by testing different scenarios, impersonating users, analyzing potential product malfunctions, and submitting escalations as needed.
Givebutter is a fundraising and CRM platform for nonprofits, empowering millions of changemakers to raise more, pay less, and give better. They have been certified as a Great Place to Work® since 2021 and are the #1 rated nonprofit software company on G2.
Manage multiple incoming streams of support request.
Coordinate with stakeholders to address challenging cases.
Build strong, trusting relationships with customers.
AssetWatch powers manufacturing uptime through condition monitoring. They are a devoted team with world-renowned engineers and business leaders. They are building the future of predictive maintenance. As they enter the next phase of rapid growth, they are seeking people to help lead the journey.
Provide intraoperative and non-intraoperative technical phone support to customers and field personnel.
Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone.
Drive resolution of all product performance issues until an acceptable solution is identified.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. They have transformed how care is delivered for millions of patients worldwide and are a team of engineers, clinicians, and innovators united by one purpose.
Serve as the initial point of contact for end user inquiries, providing timely and effective support via phone, email, and chat
Build and maintain strong relationships with end users, demonstrating empathy and understanding of their needs and challenges
Troubleshoot and resolve technical issues related to our application, distinguishing between user errors and system-level problems
SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, their platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial.
Provide technical support to clients by troubleshooting and resolving issues related to our products and services.
Utilize effective troubleshooting strategies/techniques to resolve technical problems.
Collaborate with the technical support team to identify and implement solutions to recurring issues.
PointClickCare is a health tech company that helps providers deliver exceptional care through its platform. As a founder-led and privately held company, they empower employees to innovate and shape the future of healthcare, serving over 30,000 provider organizations.
Recruit, hire, and train high-performing technical support teams across global locations.
Oversee support delivery for one or more product suites, ensuring contractual coverage.
Foster a culture of inclusion, growth, and accountability within the team.
Granicus provides technology that transforms the Govtech industry by connecting governments and constituents. They have served 5,500 federal, state, and local government agencies and over 300 million citizen subscribers, empowering stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada.
Respond to customer inquiries via phone, email, and chat in a timely, efficient and professional manner.
Troubleshoot customer issues, identify root causes, and provide effective solutions.
Guide customers on product usage, features, and best practices to enhance their experience.
WeSalute is a public benefit corporation that operates a two-sided marketplace connecting Brands and the WeSalute Community together, providing benefits and exclusive offers to its community members. They take pride in being able to give back to those who give so much to us and our society.
Track job completion and send updates to customers.
Help ensure a five-star customer experience.
We are a U.S.-based mobile service company scaling across states. We are building a lean, high-performing remote team from the Philippines to help us grow and are a remote-first company.