Senior Technical Support Specialist

Responsibilities:

• Serve as the primary owner for all Khan Academy Kids support, designing systems and handling everything from parent tickets to district deployments.
• Manage the Zendesk account, define support metrics, and maintain help resources to ensure efficient and empathetic user assistance.
• Support partners with rostering via Clever and lead technical issue resolution to maintain high satisfaction and engagement.

Qualifications:

• Bring 5+ years of experience in technical or customer support, ideally within EdTech or consumer apps, with hands-on Zendesk expertise.
• Possess experience with educational deployments, rostering platforms, and admin consoles, or the ability to learn complex technical ecosystems quickly.
• Demonstrate exceptional communication, analytical, and detail-oriented skills, thriving as a self-starter in a remote, mission-driven environment.

Perks and Benefits:

• Offers competitive salaries, ample paid time off, and a remote-first culture that caters to your time zone and flexibility needs.
• Provides generous parental leave, comprehensive insurance, and a 401(k) with matching to support physical, mental, and financial well-being.
• Includes opportunities to connect through affinity groups and work with an exceptional team on high-impact, meaningful educational products.