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Troubleshooting Customer Service Technical Support

About the Role:

  • Maintain positive customer relations and satisfaction by providing service via chat, and email
  • Operate at the intersection of product functionality
  • Be the first line of contact through chat/email with our customers during their shift

Responsibilities:

  • Provide technical support to our customers
  • Evaluate and analyze issues & their impact to resolve or escalate tickets as needed
  • Communicate thoughtfully to provide answers to questions for both technical and non-technical end users

Benefits:

  • Competitive compensation
  • Flexible paid time off
  • Ongoing training, development, and career growth opportunities

Teramind

Teramind is a company that provides an Insider Risk Management and User Behavior Analytics platform. They are a hybrid, global workforce that helps organizations mitigate insider threats and protect sensitive company data with enterprise-grade software, with a flexible and inclusive culture.

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