Source Job

• Provide troubleshooting and resolution for software, product, and technical issues.
• Communicate clearly and professionally with clients through phone, email, and other support channels.
• Facilitate knowledge articles to support client self‑service and internal team learning.

Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. With over 125 years of experience and 21,700 employees across 30 countries, they specialize in data gathering, analysis, and fraud prevention. Experian prioritizes inclusive culture, employee well-being, and career development.

• Ensure the success of Front customers by delivering timely, effective assistance during EMEA hours
• Work the day‑to‑day support queues across email and live chat with a focus on resolution quality and speed
• Become an expert on Front’s product, features, and common workflows

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms.

• Provide initial partner support and convey resolutions to customers
• Walk customers through problem-solving processes and provide assistance
• Assess customer issues and properly escalate incidents as needed

Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application.

• Serve as the primary point of contact for customers seeking technical assistance via various channels.
• Diagnose and resolve technical issues related to our marketing analytics technology platform.
• Collaborate with customers to understand their technical requirements and provide tailored solutions.

Supermetrics is a company that helps businesses manage their marketing data to make informed decisions. The company has employees across the globe and fosters a culture of growth and development.

• Act as a technical resource to our customer base for HighLevel’s suite of software features.
• Troubleshoot product issues and support software solutions, preferably within the technology industry.
• Provide exceptional customer service inclusive of excellent communication and responsive follow-through.

HighLevel is an AI-powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With over 1,500 team members across 15+ countries, they operate in a global, remote-first environment and cultivate a culture where innovation thrives.

• Tackle customer questions head-on with curiosity and enthusiasm — whether it’s over phone, chat, or email.
• Bring energy and empathy to every interaction, making customers feel heard, valued, and genuinely supported.
• Serve as the customer’s voice internally by documenting bugs and collaborating with our development team.

Tekmetric is an all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. They have grown from a single shop’s vision to the industry’s leading solution by staying true to their values.

• Manage multiple incoming streams of support request.
• Coordinate with stakeholders to address challenging cases.
• Build strong, trusting relationships with customers.

AssetWatch powers manufacturing uptime through condition monitoring. They are a devoted team with world-renowned engineers and business leaders. They are building the future of predictive maintenance. As they enter the next phase of rapid growth, they are seeking people to help lead the journey.

• Handle customer requests and feedback via phone and email through Salesforce (including troubleshooting and real time assistance).
• Be a highly organized go-getter and problem-solver who seeks to enhance our customer experience by delivering accurate, quick and professional assistance.
• Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns

Keeper Security is transforming cybersecurity for people and organizations globally. They are trusted by millions of individuals and thousands of organizations, and is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging.

• Respond to customer inquiries in a timely and accurate manner.
• Troubleshoot login issues, account access problems, and subscription questions.
• Clearly explain app functionality in a way that is easy for non-technical users to understand.

Huckleberry builds life-changing products and experiences that help all families unlock everyday magic. More than 5 million families trust Huckleberry and their app to be their partner through parenthood; they are growing quickly and expanding their product offerings to help every family thrive.

• Responsible for solving tickets per week across various Remote verticals.
• Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy.
• Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals.

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. They make it possible for businesses of all sizes to recruit, pay, and manage international teams. With their core values at heart and a future-focused work culture, their team works tirelessly on ambitious problems, asynchronously, around the world.

• Manage and respond promptly to support tickets, ensuring transparent, human-centric, and efficient service.
• Identify bugs, diagnose platform behavior, and escalate complex cases to our QA and Software Engineering teams, following up until resolution.
• Identify patterns in user difficulties and suggest product enhancements based on daily feedback.

Wxrks' technology solves the complexity of managing translations at scale. With their context-first translation platform, localization managers, translation agencies, translators, and devs alike can translate, contextualize, and scale global experiences that get results, all backed by enterprise-grade hosting and security.

• Owning customer interactions across in-app chat, email, and calls, delivering timely, accurate, and high-quality support
• Supporting our customers in day to day utilization of Opus1 as well as supporting DIY onboarding customers with real time implementation questions
• Troubleshooting product issues and guiding customers through workflows with clarity and confidence

Opus1 is building the platform that powers the next generation of performing arts education. As a leading SaaS CRM for music and performing arts schools, they help organizations manage, grow, and engage their communities through modern, intuitive software. They're a fast-growing startup passionate about enabling creative education to thrive!

• Handle support tickets and customer issues, responding via live chat with clear communication.
• Escalate effectively and collaborate with Product/Engineering to resolve issues.
• Contribute to the knowledge base and internal documentation to reduce repeat work.

ScorePlay is an AI-powered media infrastructure for sports, automating content operations for major sports organizations. They are a 50-person team based in New York and Paris, growing rapidly with high retention and backing from top investors and athletes.

• Serve as the primary point of contact for customer inquiries via chat and email on weekends and key holidays.
• Support customers through our help desk, Intercom, with clear, timely, and empathetic communication.
• Troubleshoot product and operational issues, identifying patterns and escalating bugs when needed.

Way is a B2B technology platform empowering brands to unlock the power of experiences. Founded in 2020, Way began as a solution for hospitality brands and has achieved significant milestones, including a $20 million Series A funding round in late 2022.

• Manages incoming customer support issues, ensuring timely resolution and exceptional service.
• Addresses technical queries and guides customers on product functionality.
• Resolves issues independently or by escalating as needed.

Wayvia helps the world’s top brands stay ahead—using AI, data, and innovation to shape the future of commerce. At Wayvia, you’ll find a team that’s curious, collaborative, and always up for solving what’s next.

• Assist clients with technical issues via phone, email, and chat, building relationships and finding solutions with exceptional customer service.
• Gain exposure to a wide variety of products and services, assisting clients with hardware, software, peripherals, and specialized dental imaging products.
• Manage routine maintenance and installations for clients throughout the country, providing ongoing user training and self-fix solutions.

Darkhorse Tech provides comprehensive Dental-Specific IT services to clients, including ongoing support, startup projects, expansions, and software & hardware sales. They have over 13 years of experience, service roughly 1400 clients nationwide, and continue to see massive growth while focusing on maintaining unparalleled support.

• Deliver exceptional service to customers ranging from small wealth advisory businesses to large financial services firms.
• Identify, respond, and resolve issues and questions raised by Vanilla customers.
• Provide hands-on support to clients to ensure their ongoing happiness.

Vanilla is an AI-powered estate advisory platform built by advisors, planners, and attorneys. They unify scenario modeling, client visualization, and document creation into one seamless, digital experience, and operate with a flexible, closely connected team.

• Deliver exceptional customer experiences by responding to inquiries via phone, chat, and email.
• Resolve customer issues efficiently across all Rev services, ensuring timely and accurate solutions.
• Educate customers on Rev’s products, features, and best practices.

Rev is a dynamic and innovative AI-powered transcription company committed to understanding the human voice. They embrace bold thinking, welcome diverse perspectives, and give their team the freedom and responsibility to innovate, and every role plays a critical part in shaping the future of speech technology.

• Provide engineering remote support diagnoses for external and internal customers.
• Resolve technical issues from end user’s contacts and proactive notification systems.
• Integrate technical knowledge and business understanding to create solutions for customer.

HP is a technology company. They believe that business exists when people work together to accomplish something collectively which they could not accomplish separately. They uphold a zero-tolerance policy towards discrimination and treat everyone with respect.

• Provide intraoperative and non-intraoperative technical phone support to customers and field personnel.
• Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone.
• Drive resolution of all product performance issues until an acceptable solution is identified and implemented.

Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, offering technologies like the da Vinci surgical system and Ion. They are a team of engineers, clinicians, and innovators working to make surgery smarter, safer, and more human, improving outcomes for millions of patients worldwide.