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Responsibilities:
- Respond to customer support issues and resolve them per SLAs.
- Communicate professionally with customers according to PriceSpider standards.
- Work cross-functionally to resolve issues promptly.
Essential Functions:
- Manage inbound communication via telephone, email, support tickets, and customer portal.
- Utilize knowledge of Wayvia products to resolve issues independently.
- Guide customers on product benefits and enhancements.
Minimum Qualifications:
- Associate's degree (Bachelor’s preferred).
- Experience in a customer-facing role.
- Basic knowledge of customer support software.
Wayvia
Wayvia helps the world’s top brands stay ahead—using AI, data, and innovation to shape the future of commerce. At Wayvia, you’ll find a team that’s curious, collaborative, and always up for solving what’s next.