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Role Overview:
- Provide hands-on technical support via live chat.
- Diagnose, troubleshoot, and resolve user issues.
- Collaborate with Product and Engineering teams.
What you'll do:
- Manage ticket volume and prioritize effectively.
- Create high-quality tickets with context and impact.
- Proactively identify recurring pain points.
What an ideal candidate looks like:
- Comfortable handling live chat support.
- Strong troubleshooting mindset.
- Clear written English and strong communication skills.
ScorePlay
ScorePlay is an AI-powered media infrastructure for sports, automating content operations for major sports organizations. They are a 50-person team based in New York and Paris, growing rapidly with high retention and backing from top investors and athletes.