Serve as the primary contact for all payroll-related inquiries.
Provide advanced-level support, addressing complex issues and ensuring customer satisfaction.
Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance.
Remote is dedicated to solving the challenges of global employment, making it easier for businesses to recruit, pay, and manage international teams. They foster a future-focused work culture with core values that drive their globally distributed team across six continents.
Maintain high customer satisfaction while managing operational expectations
Become a product expert and maintain a deep understanding of product functionality
Teramind is a company that provides an Insider Risk Management and User Behavior Analytics platform. They are a hybrid, global workforce that helps organizations mitigate insider threats and protect sensitive company data with enterprise-grade software, with a flexible and inclusive culture.
Serve as the primary point of contact for customers seeking technical assistance via various channels.
Diagnose and resolve technical issues related to our marketing analytics technology platform.
Collaborate with customers to understand their technical requirements and provide tailored solutions.
Supermetrics is a company that helps businesses manage their marketing data to make informed decisions. The company has employees across the globe and fosters a culture of growth and development.
Engage with customers via email to address their inquiries and concerns.
Be a trusted guide and partner to thousands of teachers and parents.
Strive for 100% accuracy and satisfaction in every interaction and solution.
ClassDojo's goal is to give every child on Earth an education they love, starting with communication. Their flagship app connects K-8 teachers, children, and families globally and is used in over 95% of US schools, reaching over 50 million children in 180 countries with a team of around 200 people.
Champion customer success from onboarding through renewal.
Build deep partnerships with district leaders and educators.
Analyze data to uncover insights and craft strategies.
Edmentum is dedicated to tech-enabled learning solutions, ensuring all students have access to flexible learning environments Students and educators receive the tools they need to succeed. It's a remote-first organization committed to excellence, innovation, and customer satisfaction.
Handle customer and internal user requests via chat, email, and phone in English, providing consultations on Edge Network products.
Conduct technical diagnostics to resolve incidents, gather information, and escalate complex issues while using internal documentation to deliver timely solutions.
Identify patterns in technical issues to suggest improvements, share knowledge with the team, and enhance overall support capabilities to prevent reoccurrences.
Gcore is an international cloud and edge leader providing web performance, content delivery, and security services to global industry leaders. The company collaborates with major tech firms and has over 550 professionals dedicated to transforming internet infrastructure and accelerating innovations like AI.
Troubleshoot issues and provide solutions with service.
Track support tickets and work with internal teams.
Roofr is obsessed with its customers and gathers feedback to shape its products. It connects solutions like payments and material ordering into a seamless platform, with an amazing culture, strong financials, and best-in-class company metrics, providing team growth and impact.
Provide troubleshooting and resolution for software, product, and technical issues.
Communicate clearly and professionally with clients through phone, email, and other support channels.
Facilitate knowledge articles to support client self‑service and internal team learning.
Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. With over 125 years of experience and 21,700 employees across 30 countries, they specialize in data gathering, analysis, and fraud prevention. Experian prioritizes inclusive culture, employee well-being, and career development.
Provide empathetic, patient-centric support through phone, email, and in-app messaging.
Act as a liaison between patients and providers, relaying critical information.
Guide patients through scheduling, telehealth services, and general inquiries.
Allara Health is a women’s health provider specializing in longitudinal care. Trusted by over 60,000 women nationwide, they connect patients with multidisciplinary care teams focusing on hormonal, metabolic, and reproductive care.
Work directly with customers to triage, troubleshoot, and resolve support tickets.
Provide customer service through multiple engagement channels.
Create and update documentation and user communications.
Recast Software helps organizations manage and support users and devices. They are a rapidly growing software company with thousands of enterprise organizations using their solution in over 125 countries.
Troubleshoot and resolve technical issues for Twilio customers via support tickets.
Manage high ticket volumes to ensure timely responses and resolution within SLAs.
Escalate complex incidents to internal teams and collaborate on solutions.
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. They are dedicated to remote-first work, with a strong culture of connection and global inclusion.
Manage multiple incoming streams of support request.
Coordinate with stakeholders to address challenging cases.
Build strong, trusting relationships with customers.
AssetWatch powers manufacturing uptime through condition monitoring. They are a devoted team with world-renowned engineers and business leaders. They are building the future of predictive maintenance. As they enter the next phase of rapid growth, they are seeking people to help lead the journey.
Serve as the primary point of contact for operational and implementation questions from country teams.
Develop deep fluency in Khan Academy products and translate product changes into clear, actionable guidance for country teams.
Work closely with Product, Engineering, Data, Legal, and Marketing teams to unblock country needs.
Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. They value diversity, equity, inclusion, and belonging as necessary to achieve their mission and impact the communities they serve.
Respond to inbound customer support tickets, guiding issues from initial contact through resolution.
Troubleshoot customer concerns, including device installation, streaming, and connectivity issues.
Collaborate with Engineering and Product teams to support continuous improvement of our streaming platform.
EverPass Media is redefining the role of TVs in businesses by blending exclusive sports and entertainment with marketing innovation. With strong leadership, innovative tech, and strategic partnerships, they aim to be the go-to for on-premises entertainment and marketing.
Serve as the first point of contact for user-submitted Tinman issues via Teams and JIRA.
Monitor, respond to, and resolve support tickets efficiently and professionally.
Maintain thorough documentation of system bugs, resolution paths, and repeat issue trends.
Better is an AI-native mortgage and home equity finance company, revolutionizing the financial markets. They have funded over $110 billion in loans and raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry.
In Depth understanding of Netomi systems - AI Studio, Backend Architecture, Agent Desk Integrations.
Understanding of business requirements for our different customers and how they can be solved through AI Studio.
Participate in the software development lifecycle to learn the new system/feature.
Netomi is the leading agentic AI platform for enterprise customer experience. They work with the largest global brands to enable agentic automation at scale across the entire customer journey and is backed by WndrCo, Y Combinator, and Index Ventures to help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Owning customer interactions across in-app chat, email, and calls, delivering timely, accurate, and high-quality support
Supporting our customers in day to day utilization of Opus1 as well as supporting DIY onboarding customers with real time implementation questions
Troubleshooting product issues and guiding customers through workflows with clarity and confidence
Opus1 is building the platform that powers the next generation of performing arts education. As a leading SaaS CRM for music and performing arts schools, they help organizations manage, grow, and engage their communities through modern, intuitive software. They're a fast-growing startup passionate about enabling creative education to thrive!
Lead and mentor a team of up to 10 remote support representatives.
Own team metrics against SLAs, quality standards, and customer satisfaction (CSAT).
Oversee day-to-day support operations, including ticketing system management, queue flow, and the creation of standardized operating procedures (SOPs).
Archy is a Series B vertical SaaS solution revolutionizing the dental practice management space. They give dental providers AI agents and software that lets them do what they do best while they handle the more technical sides of running their practice business.
Act as the first point of contact on the customer journey, supporting customers through Zendesk tickets and over the phone as needed.
Consult and guide customers through diagnostic and troubleshooting processes, to determine steps and procedures taken to identify and resolve the problem.
Troubleshoot, identify, resolve and/or report all technical issues on customers’ behalf in a timely fashion.
Dozuki is a leading software company specializing in connected worker software for faster, better and safer manufacturing. They allow manufacturing companies to connect their processes, their people, and their platforms to drive frontline digital transformation.
Deliver exceptional customer experiences by responding to inquiries via phone, chat, and email.
Resolve customer issues efficiently across all Rev services, ensuring timely and accurate solutions.
Educate customers on Rev’s products, features, and best practices.
Rev is a dynamic and innovative AI-powered transcription company committed to understanding the human voice. They embrace bold thinking, welcome diverse perspectives, and give their team the freedom and responsibility to innovate, and every role plays a critical part in shaping the future of speech technology.