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Responsibilities and Duties:
- Serve as the first point of contact for user-submitted Tinman issues via Teams and JIRA.
- Monitor, respond to, and resolve support tickets efficiently and professionally.
- Maintain thorough documentation of system bugs, resolution paths, and repeat issue trends.
Qualifications and Skills:
- Strong attention to detail, organizational and communication skills.
- Strong analytical, judgement and managerial skills
- Excellent verbal and written communication
Benefits:
- Competitive compensation reliant on ability and experience.
- Personalized care and tools for realizing your mental health and wellness goals.
- Option for remote and hybrid work arrangements available.
Better
Better is an AI-native mortgage and home equity finance company, revolutionizing the financial markets. They have funded over $110 billion in loans and raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry.