Serve as the primary point of contact for operational and implementation questions from country teams
Resolve ~80% of partner issues and clarifications without escalation
Run regular operational check-ins with priority country teams

Lead Product to Field Translation:

Develop deep fluency in Khan Academy products and translate product changes into clear, actionable guidance for country teams
Support grassroots and government-level launches with practical implementation counsel
Maintain a feedback loop to Product on field implications and recurring friction points

Coordinate Cross-Functionally:

Work closely with Product, Engineering, Data, Legal, and Marketing teams to unblock country needs
Ensure dependencies are tracked and moved forward
Maintain clarity on what is operational vs. strategic vs. product ownership

Khan Academy

Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. They value diversity, equity, inclusion, and belonging as necessary to achieve their mission and impact the communities they serve.

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