Source Job

• Serve as the primary point of contact for customers seeking technical assistance via various channels.
• Diagnose and resolve technical issues related to our marketing analytics technology platform.
• Collaborate with customers to understand their technical requirements and provide tailored solutions.

Supermetrics is a company that helps businesses manage their marketing data to make informed decisions. The company has employees across the globe and fosters a culture of growth and development.

• Troubleshoot and resolve technical issues for Twilio customers via support tickets.
• Manage high ticket volumes to ensure timely responses and resolution within SLAs.
• Escalate complex incidents to internal teams and collaborate on solutions.

Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. They are dedicated to remote-first work, with a strong culture of connection and global inclusion.

• Provide excellent customer service to customers, partners, and internal stakeholders.
• Take customer calls and manage the creation and submission of support tickets to resolve issues.
• Perform routine server installations and refreshes following documentation to ensure maximum availability.

Agiloft is the global leader in data-first contract lifecycle management (CLM) software. They help organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts. Agiloft is a growing, vibrant, successful company that is at the forefront of a must-have market for all organizations with strong employee experience and customer experience.

• Serve as the point of contact for complex customer inquiries and escalations.
• Troubleshoot issues related to integrations, workflows, and platform performance.
• Partner with Engineering and CSMs to ensure alignment on customer priorities.

Oomnitza offers the industry’s most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Their SaaS solution enables enterprises to leverage their existing infrastructure systems and automate processes.

• Own and resolve escalated technical support issues, including integrations and complex product behavior
• Troubleshoot across systems, APIs, and third-party tools to identify root causes
• Act as a liaison between Support, Product, and Engineering on technical issues

EasyLlama is transforming the HR compliance industry by reinventing outdated training solutions and adapting them for the mobile-first generation, aiming to reduce employee risk and foster inclusive environments. They have earned the trust of over 5,000 clients and have been praised for world-class customer reviews and industry-leading NPS and Customer Satisfaction scores.

• In Depth understanding of Netomi systems - AI Studio, Backend Architecture, Agent Desk Integrations.
• Understanding of business requirements for our different customers and how they can be solved through AI Studio.
• Participate in the software development lifecycle to learn the new system/feature.

Netomi is the leading agentic AI platform for enterprise customer experience. They work with the largest global brands to enable agentic automation at scale across the entire customer journey and is backed by WndrCo, Y Combinator, and Index Ventures to help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

• Manage and respond promptly to support tickets, ensuring transparent, human-centric, and efficient service.
• Identify bugs, diagnose platform behavior, and escalate complex cases to our QA and Software Engineering teams, following up until resolution.
• Identify patterns in user difficulties and suggest product enhancements based on daily feedback.

Wxrks' technology solves the complexity of managing translations at scale. With their context-first translation platform, localization managers, translation agencies, translators, and devs alike can translate, contextualize, and scale global experiences that get results, all backed by enterprise-grade hosting and security.

• Fix bugs and build internal tools for the team and customer facing teams.
• Lead escalations, run incident response, and serve as the technical bridge between Customer Support Teams, Engineering, and Product.
• Use AI tooling to diagnose issues, accelerate team output, and turn recurring customer pain into product improvements.

Velora is a unified company formed by Aplos, Raisely, and Keela, dedicated to helping nonprofit organizations thrive with tools for fundraising, donor management, financial tracking, and communications. They operate as one team with a combination of merged teams and teams dedicated to one specific product with the opportunity to build one or across all their products.

• Dive deep into the code to diagnose failures, fix bugs, and ensure our platform remains resilient and high-performing.
• Evolve technically by using state-of-the-art Artificial Intelligence to accelerate error diagnosis and raise the quality standards of our fixes.
• Turn complex bugs into conquered technical challenges, documenting the lessons learned for the team.

Our technology solves the complexity of managing translations at scale. Headquartered in Silicon Valley with a global team distributed across several countries, localization managers, translation agencies, translators, and devs alike can translate, contextualize, and scale global experiences.

• Owning customer interactions across in-app chat, email, and calls, delivering timely, accurate, and high-quality support
• Supporting our customers in day to day utilization of Opus1 as well as supporting DIY onboarding customers with real time implementation questions
• Troubleshooting product issues and guiding customers through workflows with clarity and confidence

Opus1 is building the platform that powers the next generation of performing arts education. As a leading SaaS CRM for music and performing arts schools, they help organizations manage, grow, and engage their communities through modern, intuitive software. They're a fast-growing startup passionate about enabling creative education to thrive!

• Identify and troubleshoot complex customer issues.
• Analyze patterns in customer interactions to drive improvements.
• Educate customers and internal teams on Aiwyn products.

Aiwyn's support team plays a key role in their success, working with internal teams and customers. They are a fast-growing SaaS startup led by an experienced co-founding team.

• Become a product expert to address customer questions, providing accurate and prompt assistance via email, webform, phone and live chat.
• Research and identify appropriate JSON logs and traces to help identify root causes, and ability to discuss with 2 nd line support .
• Work closely with Customer Success Managers, the Engineering team, and other departments to resolve issues, share feedback, and improve the customer experience.

AutogenAI is a leader in Generative AI SaaS, transforming how organizations create and optimize winning bids, tenders, and proposals through cutting-edge natural language processing technology. They are one of the fastest-growing AI companies in the world, expanding rapidly to meet the increasing demand for AI-driven solutions across sectors.

• Handling incoming technical queries via IM and email
• Troubleshoot customer inquiries, including but not limited to API integrations, systems issues, network and security-related impediments, 3rd party integrations, and multi-product workflows
• Resolve product or service problems by exploring the client's request, determining the cause of the problem, and selecting and explaining the best solution to solve the problem.

Tines powers some of the world's most important workflows. Their intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results. The company is driven by their values of Simplicity, Speed, and Soundness and committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity.

• Act as the primary contact for 1st and 2nd line technical support via phone and email
• Respond promptly to incidents, diagnose issues, and collaborate closely with Product and Engineering for resolution
• Coordinate customer calls, progress reports, and incident management, ensuring resolution aligns with performance standards

Masabi is driving the fare payment revolution, powering the journeys of millions all over the world. They build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport. They are a network of innovators from all walks of life.

• Triage, investigate, and resolve assigned support requests in a timely and effective manner.
• Guide clients remotely through issues, questions, and application functionality.
• Provide professional, client-centered support in all communications and coordinate escalation of unresolved issues.

InductiveHealth is the market leader in software-as-a-service (SaaS) solutions to public health agencies, with a corporate mission to stop disease through technology. With over 80 team members across the United States, they support state, tribal, local, and territorial (STLT) public health agencies, and are virtual-first with a culture centered around teamwork and client outcomes.

• Assist clients with technical issues via phone, email, and chat, building relationships and finding solutions with exceptional customer service.
• Gain exposure to a wide variety of products and services, assisting clients with hardware, software, peripherals, and specialized dental imaging products.
• Manage routine maintenance and installations for clients throughout the country, providing ongoing user training and self-fix solutions.

Darkhorse Tech provides comprehensive Dental-Specific IT services to clients, including ongoing support, startup projects, expansions, and software & hardware sales. They have over 13 years of experience, service roughly 1400 clients nationwide, and continue to see massive growth while focusing on maintaining unparalleled support.

• Troubleshoot technical issues and find resolutions for partner requests.
• Review partner queries and find creative solutions that streamline their requirements.
• Advocate for partners by taking their feedback and sharing it with the Product team.

Insider One is a platform that brings everything marketing and customer engagement teams need in one place. They are powered by 1,500+ team members representing 50+ nationalities across 30+ offices and committed to scaling its impact on communities across 30+ countries.

• Provide technical support to clients by troubleshooting and resolving issues related to our products and services.
• Utilize effective troubleshooting strategies/techniques to resolve technical problems.
• Collaborate with the technical support team to identify and implement solutions to recurring issues.

PointClickCare is a health tech company that helps providers deliver exceptional care through its platform. As a founder-led and privately held company, they empower employees to innovate and shape the future of healthcare, serving over 30,000 provider organizations.

• Be the front-line of customer requests
• Debug, report, and sometimes fix bugs and regressions
• Advocate for customer needs to the greater Resend team

Resend is building the modern email sending platform for developers. Their fully remote team of 40 spans 11 countries and counting and they are backed by a16z, Y Combinator, and others.

• Deliver high-quality support to customers of our SaaS product
• Communicate and respond to varied technical business solutions to customers in a team environment
• Empower customers to self-serve and help users navigate our on-demand success resources

Respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email — all in one place. They are a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture.