Serve as incident lead for high-severity issues; run post-mortems and track corrective actions.
Act as technical owner for a product area with defined SLAs and proactive health checks.
Lead technical communications during incidents, providing timely updates.

AI-Augmented Troubleshooting:

Use Cursor as your primary AI workspace to triage and resolve issues faster.
Drive log analysis, code exploration, and automation through Cursor agents.
Build dashboards and saved searches across logs and product analytics to detect regressions early.

Knowledge & Process Excellence:

Drive creation and upkeep of internal runbooks and troubleshooting guides.
Set a high bar for documentation clarity and structure as a team standard.
Establish case handoff standards to Engineering including required logs.

Velora

Velora is a unified company formed by Aplos, Raisely, and Keela, dedicated to helping nonprofit organizations thrive with tools for fundraising, donor management, financial tracking, and communications. They operate as one team with a combination of merged teams and teams dedicated to one specific product with the opportunity to build one or across all their products.

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