Platform Enablement Engineer II

TrueML

Remote regions

Argentina Mexico

Salary range

$40,000–$48,000/yr

Benefits

Unlimited PTO

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What You'll Do:

  • Own the Root Cause: Independently diagnose complex system failures using advanced log analysis and database debugging.
  • Translate Complexity: Act as the "technical interpreter," distilling deep-stack architectural blockers into clear "business-speak" for stakeholders and Tier 1 support.
  • Unblock Engineering: Earn the trust of our developers by providing rigorous, high-fidelity bug reports.

Who You Are:

  • A Technical Investigator: You have 2–5 years of experience in technical support engineering or platform enablement and thrive on solving complex puzzles.
  • Log & Data Fluent: You are proficient in log analysis tools and highly comfortable with SQL for database debugging.
  • An Elite Communicator: You can explain a "kernel panic" level issue and explain its business impact to a Sales or Client Success lead with total clarity.

TrueML

TrueML is a mission-driven financial software company creating better customer experiences for distressed borrowers. Their team includes data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs.

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