Identify and troubleshoot complex customer issues.
Analyze patterns in customer interactions to drive improvements.
Educate customers and internal teams on Aiwyn products.
Aiwyn's support team plays a key role in their success, working with internal teams and customers. They are a fast-growing SaaS startup led by an experienced co-founding team.
Serve as the point of contact for complex customer inquiries and escalations.
Troubleshoot issues related to integrations, workflows, and platform performance.
Partner with Engineering and CSMs to ensure alignment on customer priorities.
Oomnitza offers the industry’s most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Their SaaS solution enables enterprises to leverage their existing infrastructure systems and automate processes.
Own and resolve escalated technical support issues, including integrations and complex product behavior
Troubleshoot across systems, APIs, and third-party tools to identify root causes
Act as a liaison between Support, Product, and Engineering on technical issues
EasyLlama is transforming the HR compliance industry by reinventing outdated training solutions and adapting them for the mobile-first generation, aiming to reduce employee risk and foster inclusive environments. They have earned the trust of over 5,000 clients and have been praised for world-class customer reviews and industry-leading NPS and Customer Satisfaction scores.
Deliver Engineering-Ready Escalations: Include an issue summary, trace logs, verified reproduction steps, document context, and business impact assessment.
Eve is redefining legal technology for plaintiff law firms, helping firms handle more cases, recover more for clients, and grow with AI. They are backed by top investors and have engineers, designers, and operators from places like Scale, Meta, and Airbnb.
Independently diagnose complex system failures using advanced log analysis and database debugging.
Act as the "technical interpreter," distilling deep-stack architectural blockers into clear "business-speak" for stakeholders and Tier 1 support.
Author the "decision trees" and troubleshooting workflows that empower the rest of the company to resolve lower-tier issues independently.
TrueML is a mission-driven financial software company creating better customer experiences for distressed borrowers. Their team includes data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs.
Serve as the primary point of contact for customers seeking technical assistance via various channels.
Diagnose and resolve technical issues related to our marketing analytics technology platform.
Collaborate with customers to understand their technical requirements and provide tailored solutions.
Supermetrics is a company that helps businesses manage their marketing data to make informed decisions. The company has employees across the globe and fosters a culture of growth and development.
Learn about Sourcegraph's product, value propositions, customers, team, and practices.
Work with customers to troubleshoot and solve reported issues, while improving product documentation.
Suggest remedies for customer issues and improvements for the team, customer experience, and product.
Sourcegraph is a code intelligence platform that developers and agents rely on to navigate, understand, and operate on massive, complex codebases. They are backed by a16z, Sequoia, and Redpoint, and operate as a globally distributed team that values high agency, direct communication, and a deep love for developers.
Act as the primary technical contact for support tickets and Slack escalations
Debug customer implementations involving tracking scripts, APIs, and data pipelines
Write and optimize SQL queries to investigate data discrepancies
This company is building an advanced attribution and marketing analytics platform that gives brands a unified, accurate view of ad performance, customer journeys, and revenue impact. The product has strong product-market fit and is scaling quickly.
Provide excellent customer service to customers, partners, and internal stakeholders.
Take customer calls and manage the creation and submission of support tickets to resolve issues.
Perform routine server installations and refreshes following documentation to ensure maximum availability.
Agiloft is the global leader in data-first contract lifecycle management (CLM) software. They help organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts. Agiloft is a growing, vibrant, successful company that is at the forefront of a must-have market for all organizations with strong employee experience and customer experience.
Own developer interactions across support channels, delivering fast, clear, and high-quality responses.
Operate and evolve automated account review workflows, applying judgement on edge cases.
Diagnose issues end-to-end, reproduce bugs, and route effectively (docs, fixes, or escalation).
Polar is building the next standard for applied AI startups, offering a billing platform designed for the speed of iteration that combines billing and analytics in one platform to offer customer- and feature unit economics in real-time. They are a small, talented and engineering-led team across Europe.
Act as the first point of contact on the customer journey, supporting customers through Zendesk tickets and over the phone as needed.
Consult and guide customers through diagnostic and troubleshooting processes, to determine steps and procedures taken to identify and resolve the problem.
Troubleshoot, identify, resolve and/or report all technical issues on customers’ behalf in a timely fashion.
Dozuki is a leading software company specializing in connected worker software for faster, better and safer manufacturing. They allow manufacturing companies to connect their processes, their people, and their platforms to drive frontline digital transformation.
Lead and resolve technically deep Level 2 support cases from initial triage to full root cause analysis and final fix.
Diagnose issues across distributed, cloud-native systems, with emphasis on application and API behaviour.
Perform code-level debugging (Python, Go, or Java) to pinpoint application defects or misconfigurations.
Mambu is a leading SaaS cloud banking platform. They are on a mission to make banking better for a billion people and shape the future of financial services.
Provide high-quality support and take ownership in responding to inquiries, issues and escalation inquiries through tickets, emails, and other channels
Perform problem-solving, diagnosing, root cause analysis, and generate corrective action plans for issues
Marqeta is a modern card issuing platform that empowers builders to bring innovative payment solutions to the world. They value the role their Production Support Engineers play in their service delivery chain and operate with a flexible first approach.
Translate complex customer business process challenges into innovative, high-impact AI solutions.
Operate at the intersection of Customer Success, Product Management, and Engineering.
Influence product evolution by ensuring learnings are folded back into the core platform.
Moveworks was founded in San Diego, California in 2004. Moveworks is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500, by seamlessly connecting people, systems, and processes.
Provide technical support to clients by troubleshooting and resolving issues related to our products and services.
Utilize effective troubleshooting strategies/techniques to resolve technical problems.
Collaborate with the technical support team to identify and implement solutions to recurring issues.
PointClickCare is a health tech company that helps providers deliver exceptional care through its platform. As a founder-led and privately held company, they empower employees to innovate and shape the future of healthcare, serving over 30,000 provider organizations.
Triage and manage tickets, ensuring all issues are logged, tracked, and resolved in a timely manner.
Collaborate with external partners to assist in incident resolution and communicate effectively on task progress.
Provide technical support and assistance to users, resolving issues related to member experience and the application, while delivering a high level of customer satisfaction.
One Pass is redefining how people engage with health, wellness, and everyday living through their engagement and loyalty platform. They empower millions of members to live healthier and more connected lives, scaling rapidly with a culture of innovation and collaboration.
Troubleshoot and resolve technical issues for Twilio customers via support tickets.
Manage high ticket volumes to ensure timely responses and resolution within SLAs.
Escalate complex incidents to internal teams and collaborate on solutions.
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. They are dedicated to remote-first work, with a strong culture of connection and global inclusion.
Handling incoming technical queries via IM and email
Troubleshoot customer inquiries, including but not limited to API integrations, systems issues, network and security-related impediments, 3rd party integrations, and multi-product workflows
Resolve product or service problems by exploring the client's request, determining the cause of the problem, and selecting and explaining the best solution to solve the problem.
Tines powers some of the world's most important workflows. Their intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results. The company is driven by their values of Simplicity, Speed, and Soundness and committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity.
Run deep, structured discovery with customer stakeholders and translate pain into an actionable technical plan.
Design, implement, and validate solutions, balancing speed, security, and maintainability.
Configure the platform, stand up integrations, troubleshoot, and deliver working deployments.
Relyance AI helps customers translate privacy, security, and AI governance challenges into working solutions. They foster a hospitable and data-driven culture and are committed to creating an inclusive environment for all employees.
Receiving & processing requests per alerts & calls, within the defined SLA.
Clarification of the incoming request with Customers, ticket creation and routing of the ticket to L2 Engineer.
Timely reaction to calls alerts Following support procedures and participation in procedures improvement
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. They retain nearly 1000 full-time professionals, experiencing an annual growth rate exceeding 25% with a culture of Relentless Performance.