Triage and resolve customer issues across VPC deployments, APIs, and data pipelines
Help customers operate Unstructured in AWS, GCP, or Azure environments
Investigate issues across document processing pipelines and API behavior
Unstructured is setting the standard for enterprise data transformation in the age of LLMs and generative AI. They've secured over $65M from leading investors and power AI workflows across sectors, transforming various documents into scalable, AI-ready data pipelines.
Own developer interactions across support channels, delivering fast, clear, and high-quality responses.
Operate and evolve automated account review workflows, applying judgement on edge cases.
Diagnose issues end-to-end, reproduce bugs, and route effectively (docs, fixes, or escalation).
Polar is building the next standard for applied AI startups, offering a billing platform designed for the speed of iteration that combines billing and analytics in one platform to offer customer- and feature unit economics in real-time. They are a small, talented and engineering-led team across Europe.
Troubleshoot and resolve technical issues for Aerospike customers across diverse environments.
Collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement.
Act as a customer advocate to ensure timely and accurate issue resolution.
Aerospike is the real-time database for mission-critical use cases and workloads. Aerospike powers millions of transactions per second with millisecond latency and is built for infinite scale, speed, and sustainability.
Fix bugs and build internal tools for the team and customer facing teams.
Lead escalations, run incident response, and serve as the technical bridge between Customer Support Teams, Engineering, and Product.
Use AI tooling to diagnose issues, accelerate team output, and turn recurring customer pain into product improvements.
Velora is a unified company formed by Aplos, Raisely, and Keela, dedicated to helping nonprofit organizations thrive with tools for fundraising, donor management, financial tracking, and communications. They operate as one team with a combination of merged teams and teams dedicated to one specific product with the opportunity to build one or across all their products.
Own and resolve escalated technical support issues, including integrations and complex product behavior
Troubleshoot across systems, APIs, and third-party tools to identify root causes
Act as a liaison between Support, Product, and Engineering on technical issues
EasyLlama is transforming the HR compliance industry by reinventing outdated training solutions and adapting them for the mobile-first generation, aiming to reduce employee risk and foster inclusive environments. They have earned the trust of over 5,000 clients and have been praised for world-class customer reviews and industry-leading NPS and Customer Satisfaction scores.
Lead and resolve technically deep Level 2 support cases from initial triage to full root cause analysis and final fix.
Diagnose issues across distributed, cloud-native systems, with emphasis on application and API behaviour.
Perform code-level debugging (Python, Go, or Java) to pinpoint application defects or misconfigurations.
Mambu is a leading SaaS cloud banking platform. They are on a mission to make banking better for a billion people and shape the future of financial services.
Identify and troubleshoot complex customer issues.
Analyze patterns in customer interactions to drive improvements.
Educate customers and internal teams on Aiwyn products.
Aiwyn's support team plays a key role in their success, working with internal teams and customers. They are a fast-growing SaaS startup led by an experienced co-founding team.
Resolving complex customer problems related to Ubuntu, OpenStack, or Kubernetes and other open source software
Maintaining a close working relationship with Canonical's field, support and product engineering teams
Developing fixes, backporting patches, and working with upstream for inclusion
Canonical is a leading provider of open source software and operating systems. With 1200+ colleagues in 75+ countries, they are a pioneer of global distributed collaboration and have very few office-based roles.
Solve complex operational problems in a cloud backend.
Build tools to reduce errors and improve customer experience.
Develop software to integrate with internal back-end systems.
Deutsche Telekom IT Solutions, a subsidiary of the Deutsche Telekom Group, is Hungary’s most attractive employer. The company provides IT and telecommunications services, employing over 5300 individuals and fostering a culture of ethical practices and continuous development across its four sites.
Partner with Account Executives on enterprise deals: lead technical discovery, run product demos tailored to each prospect's architecture, and build proof-of-concept implementations.
Serve as the trusted technical advisor during the sales cycle, answering questions about deployment models, integrations, security, scalability, and migration paths.
Design and build custom demo environments, reference architectures, and workflow examples that map Kestra's capabilities to specific customer use cases.
Kestra is the universal orchestration platform designed to orchestrate data pipelines, IT automation, business workflows, and AI/agentic systems. They are trusted by over 10,000 organizations worldwide and has close to 30,000 GitHub stars.
Automate processes with Ansible, Terraform; manage system configurations.
Apriorit is a software engineering company established in 2002, specializing in system programming, cybersecurity, and more. With over 400 specialists, they maintain high standards in software development and teamwork, serving high-profile clients worldwide.
Design, architect, implement, review, and test frameworks, libraries, tools, and services primarily using Go.
Participate in requirement, design, planning, and retrospective meetings as an integral part of an Agile software development team.
Contribute to successful sprints by implementing items contributing to overall team goals.
Mirantis is the Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI, machine learning, and data-intensive applications. By combining open source innovation with deep expertise in Kubernetes orchestration, Mirantis empowers platform engineering teams to deliver composable, production-ready developer platforms across any environment.
Serve as the point of contact for complex customer inquiries and escalations.
Troubleshoot issues related to integrations, workflows, and platform performance.
Partner with Engineering and CSMs to ensure alignment on customer priorities.
Oomnitza offers the industry’s most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Their SaaS solution enables enterprises to leverage their existing infrastructure systems and automate processes.
Working with engineers across Yelp in supporting new features and services.
Integrating tools to monitor platform stability and performance.
Help scale our Kubernetes clusters and AWS-based infrastructure while maintaining our platform's SLOs.
Yelp's engineering culture values individual authenticity and encourages creative solutions. They focus on helping users, growing as engineers, and having fun in a collaborative environment.
Design and implement infrastructure and tools that empower our product teams to rapidly and securely iterate, emphasizing reliability and automation.
Influence the strategic direction of our infrastructure and operational practices, ensuring that we are well-positioned to scale and support our growing organization.
Take a proactive role in the resolution of production issues, ensuring that we are well-prepared to handle incidents and that we learn from them in a blameless manner.
SSV Labs is the core team behind the SSV Network - pioneering decentralized infrastructure for Ethereum staking. They are building tools, protocols, and standards to make staking more secure, scalable, and trustless.
Work as part of a small, cross functional XP team installing Imogen into client cloud environments.
Pair program with other engineers and collaborate closely with product managers and designers.
Work with client infrastructure, security, and network teams to deploy Imogen to their cloud infrastructure.
Mechanical Orchard builds Imogen, a modernization platform for rewriting business applications. Their Delivery team operates in complex environments and values strong fundamentals, AI, and collaboration.
Support the availability and durability of critical services across production environments.
Develop automation for common operational tasks, reducing manual intervention and toil.
Partner with engineering, product, and operations teams to support resilient system design and operations.
Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets and unleash innovators. Founded in 2007, they scaled the business with less than $3 million in outside funding until 2021, and generate over $100m in revenue managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries.
Operating and evolving 100+ multi-cloud streaming clusters and related database infrastructure.
Diagnosing and eliminating cross-layer failure modes.
Designing safe upgrade and rollout strategies at scale.
Grafana Labs is a remote-first, open-source powerhouse with over 20M users of Grafana, its open source visualization tool. Grafana Labs helps more than 3,000 companies manage their observability strategies with the Grafana LGTM Stack, and its team thrives in an innovation-driven environment.
Build the foundational, reusable services that every other JumpCloud product relies on to function securely and efficiently.
Deepen your expertise in Go, AWS, and Kubernetes while gaining broad architectural exposure by adapting to different teams and tech challenges.
Perfect for a versatile engineer who loves solving core infrastructure problems, building common frameworks, and thrives in a dynamic, flexible environment.
JumpCloud delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform.
Maintain and scale Kubernetes clusters, managing workloads and monitoring at production scale.
Manage and evolve our AWS and GCP cloud environments, balancing reliability, cost, and velocity.
Own and improve our CI/CD systems using GitHub Actions on our self-hosted AWS runners.
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company develops products to enhance visual communication and enterprise skill development, helping people work better. Our valuation stands at $4 billion and our culture values building and hiring smart, kind, unrelenting people.