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See allRole & Responsibilities:
- Support merchant experience - delivering fast, clear, and high-quality responses.
- Account reviews & risk awareness - improving how we balance speed, compliance, and merchant experience.
- Triage, debugging & resolution - Diagnose issues end-to-end, reproduce bugs, and route effectively.
What We’re Looking For:
- Strong merchant empathy - you care deeply about unblocking users and creating a great merchant experience.
- AI-first and systems thinking - you approach support as a system to continuously improve.
- High ownership and autonomy - comfortable operating independently in a small team.
What We Offer:
- Meaningful ownership: Small team & large surface area.
- Product-driven culture: We build to empower the next generation of software companies.
- Exceptional team: Work with highly talented team members distributed across Europe.
Polar
Polar is building the next standard for applied AI startups, offering a billing platform designed for the speed of iteration that combines billing and analytics in one platform to offer customer- and feature unit economics in real-time. They are a small, talented and engineering-led team across Europe.