Lead and resolve technically deep Level 2 support cases from initial triage to full root cause analysis and final fix.
Diagnose issues across distributed, cloud-native systems, with emphasis on application and API behaviour.
Perform code-level debugging (Python, Go, or Java) to pinpoint application defects or misconfigurations.
Mambu is a leading SaaS cloud banking platform. They are on a mission to make banking better for a billion people and shape the future of financial services.
Deliver outstanding support to open-source users and enterprise customers.
Develop deep technical expertise in GitOps, Argo, and Akuity’s offerings.
Troubleshoot, diagnose, and resolve customer issues promptly and accurately.
Akuity was founded by the co-creators of Argo to help organizations reliably deploy Argo at scale through enterprise support and enhanced capabilities. Backed by $25 million in funding, they are experiencing rapid growth while staying true to their open-source roots, and their culture is grounded in humility, authenticity, and diversity.
Partner with customers to design and implement secure deployments of our AI security solutions.
Provide expert technical consultation on infrastructure, containerization, and cloud networking.
Act as the primary technical point of contact post-sale, ensuring customers derive ongoing value.
HiddenLayer protects technologies from adversarial AI attacks. Founded by AI professionals and security specialists, they offer a solution to support organizations in securely adopting AI. They are venture-backed and recognized by awards such as RSA's Innovation Sandbox Winner.
Define and drive the roadmap for deployment, configuration, infrastructure, and operational tooling across cloud and on-premise environments.
Work closely with engineering, design, customer-facing teams, and customers to identify and resolve deployment friction.
Improve how enterprise customers install, configure, upgrade, secure, and operate Rasa in production.
Rasa is a leader in generative conversational AI, enabling enterprises to build and deliver next-level AI assistants. The company was founded in 2016 and is remote-first with a global presence.
Maintain and scale Kubernetes clusters, managing workloads and monitoring at production scale.
Manage and evolve our AWS and GCP cloud environments, balancing reliability, cost, and velocity.
Own and improve our CI/CD systems using GitHub Actions on our self-hosted AWS runners.
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company develops products to enhance visual communication and enterprise skill development, helping people work better. Our valuation stands at $4 billion and our culture values building and hiring smart, kind, unrelenting people.
Resolving complex customer problems related to Ubuntu, OpenStack, or Kubernetes and other open source software
Maintaining a close working relationship with Canonical's field, support and product engineering teams
Developing fixes, backporting patches, and working with upstream for inclusion
Canonical is a leading provider of open source software and operating systems. With 1200+ colleagues in 75+ countries, they are a pioneer of global distributed collaboration and have very few office-based roles.
Design and implement infrastructure and tools that empower our product teams to rapidly and securely iterate, emphasizing reliability and automation.
Influence the strategic direction of our infrastructure and operational practices, ensuring that we are well-positioned to scale and support our growing organization.
Take a proactive role in the resolution of production issues, ensuring that we are well-prepared to handle incidents and that we learn from them in a blameless manner.
SSV Labs is the core team behind the SSV Network - pioneering decentralized infrastructure for Ethereum staking. They are building tools, protocols, and standards to make staking more secure, scalable, and trustless.
Learn platform infrastructure, developer tooling, and deployment patterns.
Own and drive at least one architecture decision that improves platform reliability.
Ship infrastructure improvements that measurably improve developer experience or platform stability.
Homebot is a homeownership platform for lenders and real estate, title & insurance agents that drives client retention and partner referrals. They maintain a clear focus on culture, engagement, and creating an environment where people are valued and can thrive.
Own and resolve escalated technical support issues, including integrations and complex product behavior
Troubleshoot across systems, APIs, and third-party tools to identify root causes
Act as a liaison between Support, Product, and Engineering on technical issues
EasyLlama is transforming the HR compliance industry by reinventing outdated training solutions and adapting them for the mobile-first generation, aiming to reduce employee risk and foster inclusive environments. They have earned the trust of over 5,000 clients and have been praised for world-class customer reviews and industry-leading NPS and Customer Satisfaction scores.
Propel builds technology that strengthens the social safety net. They are a passionate team of ~100 Propellers who envision a future where every American has the tools and resources they need to thrive, offering a remote-first working environment with headquarters in Brooklyn.
Work with other Engineering teams to design sustainable infrastructure and microservice solutions.
Automate tools and infrastructure to reduce manual work.
Monitor applications and participate in an on-call rotation as required.
Bloomreach is building the world’s premier agentic platform for personalization, revolutionizing how businesses connect with their customers by building and deploying AI agents to personalize the entire customer journey. They power personalization for more than 1,400 global brands.
Serve as the point of contact for complex customer inquiries and escalations.
Troubleshoot issues related to integrations, workflows, and platform performance.
Partner with Engineering and CSMs to ensure alignment on customer priorities.
Oomnitza offers the industry’s most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Their SaaS solution enables enterprises to leverage their existing infrastructure systems and automate processes.
Collaborate with stakeholders to drive best practices for monitoring, CI/CD pipelines
Troubleshoot deployment issues in our CI pipeline
Identify areas for automation and embrace the codification of all things
Weedmaps is a global leader in the cannabis industry. They are dedicated to transparency, education, and community, serving cannabis to consumers and businesses in the U.S. and worldwide.
Partner with customers to assess infrastructure needs and deployment preferences.
Design and execute deployment strategies for cloud and on-premise infrastructure.
Troubleshoot deployment issues across diverse infrastructure environments.
PhysicsX is a deep-tech company rooted in numerical physics and Formula One, dedicated to accelerating hardware innovation at software speed. They are building an AI-driven simulation software stack for engineering and manufacturing across advanced industries, with customers including leading innovators in Aerospace & Defense, Materials, Energy, Semiconductors, and Automotive.
Design, implement, and operate cloud-native infrastructure for production workloads.
PointClickCare's mission is to help providers deliver exceptional care. They are a leading health tech company that’s founder-led and privately held that empowers their employees to push boundaries, innovate, and shape the future of healthcare. They have the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, their platform serves over 30,000 provider organizations.
Design, architect, implement, review, and test frameworks, libraries, tools, and services primarily using Go.
Participate in requirement, design, planning, and retrospective meetings as an integral part of an Agile software development team.
Contribute to successful sprints by implementing items contributing to overall team goals.
Mirantis is the Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI, machine learning, and data-intensive applications. By combining open source innovation with deep expertise in Kubernetes orchestration, Mirantis empowers platform engineering teams to deliver composable, production-ready developer platforms across any environment.
Proficiency and strong knowledge in languages such as Python, Linux/UNIX, YAML, and JSON.
General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services. They have a global team of 12,000+ top professionals, and value trust, honesty, alignment and transparency.
Partner with Account Executives on enterprise deals: lead technical discovery, run product demos tailored to each prospect's architecture, and build proof-of-concept implementations.
Serve as the trusted technical advisor during the sales cycle, answering questions about deployment models, integrations, security, scalability, and migration paths.
Design and build custom demo environments, reference architectures, and workflow examples that map Kestra's capabilities to specific customer use cases.
Kestra is the universal orchestration platform designed to orchestrate data pipelines, IT automation, business workflows, and AI/agentic systems. They are trusted by over 10,000 organizations worldwide and has close to 30,000 GitHub stars.
Design, build, and operate core cloud infrastructure across compute, storage, databases, and networking layers.
Own and improve the reliability, scalability, and security of Valon’s production systems as we scale to support major enterprise deployments.
Evaluate, adopt, and operationalize new infrastructure technologies (e.g., Vitess, Clickhouse, Redis) to meet evolving product and scale requirements.
Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing. They are a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate.
Build, maintain, and support all environments which host the Medrio Platform.
Monitor environments for issues, configuring and building alerting/self-healing of issues.
Work with developers and testers to troubleshoot application/platform issues.
Medrio seeks smart, capable, and conscientious people to help expand its product capabilities, grow its business, and better serve its customers. The Medrio team values collaboration, ingenuity and creating a culture of excellence!