Triage and resolve customer issues across VPC deployments, APIs, and data pipelines
Help customers operate Unstructured in AWS, GCP, or Azure environments
Investigate issues across document processing pipelines and API behavior
Unstructured is setting the standard for enterprise data transformation in the age of LLMs and generative AI. They've secured over $65M from leading investors and power AI workflows across sectors, transforming various documents into scalable, AI-ready data pipelines.
Automate processes with Ansible, Terraform; manage system configurations.
Apriorit is a software engineering company established in 2002, specializing in system programming, cybersecurity, and more. With over 400 specialists, they maintain high standards in software development and teamwork, serving high-profile clients worldwide.
Respond to and triage technical support tickets, ensuring timely resolution based on priority and impact.
Collaborate with Ops, Tech, and Product teams to understand and diagnose technical or system-related issues.
Build tools, scripts, or bots to automate repetitive support tasks and improve debugging efficiency.
32Co is disrupting the healthcare space by using technology to help clinicians deliver the latest innovations and improve the standard of care. They are an award-winning, Tier 1 VC backed Health Technology product solving multi-billion dollar problems, with backing from the people behind Revolut, City Mapper and Depop.
Lead and resolve technically deep Level 2 support cases from initial triage to full root cause analysis and final fix.
Diagnose issues across distributed, cloud-native systems, with emphasis on application and API behaviour.
Perform code-level debugging (Python, Go, or Java) to pinpoint application defects or misconfigurations.
Mambu is a leading SaaS cloud banking platform. They are on a mission to make banking better for a billion people and shape the future of financial services.
Monitor applications and systems to ensure smooth operations, responding quickly to alerts and anomalies.
Triage, document, and prioritize alerts and tickets with urgency and attention to detail.
Resolve common server, application, or connectivity issues, and escalate complex problems to appropriate teams.
VERSANT is a leading force in news, sports and entertainment; it is home to iconic and trusted brands that inspire, inform, and delight audiences. The company is publicly traded and brings together powerhouse cable networks with dynamic digital and direct-to-consumer brands.
Triage and manage tickets, ensuring all issues are logged, tracked, and resolved in a timely manner.
Collaborate with external partners to assist in incident resolution and communicate effectively on task progress.
Provide technical support and assistance to users, resolving issues related to member experience and the application, while delivering a high level of customer satisfaction.
One Pass is redefining how people engage with health, wellness, and everyday living through their engagement and loyalty platform. They empower millions of members to live healthier and more connected lives, scaling rapidly with a culture of innovation and collaboration.
Identify and troubleshoot complex customer issues.
Analyze patterns in customer interactions to drive improvements.
Educate customers and internal teams on Aiwyn products.
Aiwyn's support team plays a key role in their success, working with internal teams and customers. They are a fast-growing SaaS startup led by an experienced co-founding team.
Be proactive in identifying and troubleshooting problems in testing and production environments and monitoring network/systems health and status.
dxFeed is a leading provider of data services for the Capital Markets industry. They source and store direct market data feeds, offering a range of data services for streaming, consolidation, storage, extraction, and analytics for global financial institutions.
Operating and evolving 100+ multi-cloud streaming clusters and related database infrastructure.
Diagnosing and eliminating cross-layer failure modes.
Designing safe upgrade and rollout strategies at scale.
Grafana Labs is a remote-first, open-source powerhouse with over 20M users of Grafana, its open source visualization tool. Grafana Labs helps more than 3,000 companies manage their observability strategies with the Grafana LGTM Stack, and its team thrives in an innovation-driven environment.
Resolving complex customer problems related to Ubuntu, OpenStack, or Kubernetes and other open source software
Maintaining a close working relationship with Canonical's field, support and product engineering teams
Developing fixes, backporting patches, and working with upstream for inclusion
Canonical is a leading provider of open source software and operating systems. With 1200+ colleagues in 75+ countries, they are a pioneer of global distributed collaboration and have very few office-based roles.
Serve as the point of contact for complex customer inquiries and escalations.
Troubleshoot issues related to integrations, workflows, and platform performance.
Partner with Engineering and CSMs to ensure alignment on customer priorities.
Oomnitza offers the industry’s most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Their SaaS solution enables enterprises to leverage their existing infrastructure systems and automate processes.
Build the foundational, reusable services that every other JumpCloud product relies on to function securely and efficiently.
Deepen your expertise in Go, AWS, and Kubernetes while gaining broad architectural exposure by adapting to different teams and tech challenges.
Perfect for a versatile engineer who loves solving core infrastructure problems, building common frameworks, and thrives in a dynamic, flexible environment.
JumpCloud delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform.
Own developer interactions across support channels, delivering fast, clear, and high-quality responses.
Operate and evolve automated account review workflows, applying judgement on edge cases.
Diagnose issues end-to-end, reproduce bugs, and route effectively (docs, fixes, or escalation).
Polar is building the next standard for applied AI startups, offering a billing platform designed for the speed of iteration that combines billing and analytics in one platform to offer customer- and feature unit economics in real-time. They are a small, talented and engineering-led team across Europe.
Provide excellent customer service to customers, partners, and internal stakeholders.
Take customer calls and manage the creation and submission of support tickets to resolve issues.
Perform routine server installations and refreshes following documentation to ensure maximum availability.
Agiloft is the global leader in data-first contract lifecycle management (CLM) software. They help organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts. Agiloft is a growing, vibrant, successful company that is at the forefront of a must-have market for all organizations with strong employee experience and customer experience.
Working with engineers across Yelp in supporting new features and services.
Integrating tools to monitor platform stability and performance.
Help scale our Kubernetes clusters and AWS-based infrastructure while maintaining our platform's SLOs.
Yelp's engineering culture values individual authenticity and encourages creative solutions. They focus on helping users, growing as engineers, and having fun in a collaborative environment.