Source Job

• Serve as the point of contact for complex customer inquiries and escalations.
• Troubleshoot issues related to integrations, workflows, and platform performance.
• Partner with Engineering and CSMs to ensure alignment on customer priorities.

Oomnitza offers the industry’s most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Their SaaS solution enables enterprises to leverage their existing infrastructure systems and automate processes.

• Identify and troubleshoot complex customer issues.
• Analyze patterns in customer interactions to drive improvements.
• Educate customers and internal teams on Aiwyn products.

Aiwyn's support team plays a key role in their success, working with internal teams and customers. They are a fast-growing SaaS startup led by an experienced co-founding team.

• Respond to and triage technical support tickets, ensuring timely resolution based on priority and impact.
• Collaborate with Ops, Tech, and Product teams to understand and diagnose technical or system-related issues.
• Build tools, scripts, or bots to automate repetitive support tasks and improve debugging efficiency.

32Co is disrupting the healthcare space by using technology to help clinicians deliver the latest innovations and improve the standard of care. They are an award-winning, Tier 1 VC backed Health Technology product solving multi-billion dollar problems, with backing from the people behind Revolut, City Mapper and Depop.

• Partnering with users to troubleshoot, identify bugs, and provide workarounds.
• Providing Engineers with details on bugs identified for the resolution of complex issues.
• Writing and developing internal resources (knowledge base articles, applications)

ShipHero provides warehouse management software (WMS) to help customers efficiently manage eCommerce logistics. They aim to empower brands, retailers, and 3PLs with their technology.

• Assist in maintaining and improving our data warehousing systems (AWS DMS, Redshift).
• Support the team in monitoring data pipelines, identifying issues, and troubleshooting basic problems.
• Write and optimize SQL queries for analytics and data validation.

Sezzle aims to financially empower the next generation by blending tech with interest-free installment plans. They foster an innovative and dynamic team passionate about creating a unique shopping journey.

• Serve as the primary point of contact for customers seeking technical assistance via various channels.
• Diagnose and resolve technical issues related to our marketing analytics technology platform.
• Collaborate with customers to understand their technical requirements and provide tailored solutions.

Supermetrics is a company that helps businesses manage their marketing data to make informed decisions. The company has employees across the globe and fosters a culture of growth and development.

• Own Tier 1 support across all incoming channels (email, web form, chat) with a target first response time under 2 hours.
• Diagnose and resolve email delivery issues, including phishing simulations not sending, emails stuck in pending, and campaign scheduling problems.
• Resolve browser extension and add-on issues for the Chrome extension, Gmail add-on, and Outlook add-in, including installation errors, missing icons, and update problems.

CyberNut is a security awareness training platform built specifically for K-12 schools. Their platform helps teachers, staff, and students recognize and report suspicious emails before they become real security incidents.

• Act as the first point of contact for customer support inquiries.
• Resolve common customer issues related to API usage, onboarding, authentication, integration, and billing.
• Escalate issues to L2/L3 support or engineering with clear documentation, reproduction steps, and logs.

Databento provides modern APIs for financial market data, making it dramatically easier for firms of all sizes to access and use market data. As a Series A company, they’ve raised $37.8M to date and grown revenue by over 400% YoY.

• Serve as the primary queue manager for the Business Operations Freshservice service desk, triaging incoming requests, assigning tickets to appropriate team members, tracking status, and ensuring SLA compliance.
• Provide Tier 1 support for common, well-defined business systems requests; resolve straightforward issues independently and escalate complex or unfamiliar issues with clear documentation and context.
• Support other firmwide service groups that utilize ticketing platforms by assisting with queue setup, workflow configuration, and consistent queue management practices.

Dudek began in 1980 serving Southern California’s water and wastewater agencies. Today, they are a 100% employee-owned firm supporting clients nationwide, recognized by leading industry organizations and honored with national Top Workplace Awards.

• Handle escalated cases requiring high-level expertise and advanced troubleshooting.
• Maintain an in-depth understanding of all product areas, like Driver Safety and Fleet Management.
• Streamline workflows between engineering, product, and technical support teams.

Motive empowers those who run physical operations with tools that improve safety, productivity, and profitability. They serve nearly 100,000 customers from enterprises to small businesses across industries like transportation, construction, energy, and agriculture.

• Provide day-to-day support, administration, and monitoring of clients’ AWS cloud infrastructure.
• Participate in weekly status calls with clients to review open issues, planned changes, and improvement recommendations.
• Assist in designing and developing automation solutions for monitoring, scaling, and managing cloud workloads.

AHEAD builds platforms for digital business by weaving together advances in cloud infrastructure, automation and analytics, and software delivery, helping enterprises deliver on the promise of digital transformation. They prioritize creating a culture of belonging where all perspectives and voices are represented, valued, respected, and heard.

• Resolve technical issues across infrastructure, deployments, databases, caching, and web performance.
• Manage support tickets via Zendesk, with occasional live chat or voice support where needed.
• Contribute to platform reliability by monitoring alert queues and participating in on-call rotation during working hours.

Upsun is a cloud application platform designed for hybrid teams, where AI agents and humans collaborate to solve complex problems, allowing developers, DevOps engineers, and platform teams to build, ship, and scale confidently. They are a remote, global workforce committed to open source and an open, welcoming environment.

• Manage and respond promptly to support tickets, ensuring transparent, human-centric, and efficient service.
• Identify bugs, diagnose platform behavior, and escalate complex cases to our QA and Software Engineering teams, following up until resolution.
• Identify patterns in user difficulties and suggest product enhancements based on daily feedback.

Wxrks' technology solves the complexity of managing translations at scale. With their context-first translation platform, localization managers, translation agencies, translators, and devs alike can translate, contextualize, and scale global experiences that get results, all backed by enterprise-grade hosting and security.

• Become a Marqeta product expert
• Provide high-quality support and take ownership in responding to inquiries, issues and escalation inquiries through tickets, emails, and other channels
• Perform problem-solving, diagnosing, root cause analysis, and generate corrective action plans for issues

Marqeta is a modern card issuing platform that empowers builders to bring innovative payment solutions to the world. They value the role their Production Support Engineers play in their service delivery chain and operate with a flexible first approach.

• Lead day-to-day Customer Support operations across internal teams and BPO partners in a 24/7 environment.
• Monitor and manage operational performance across key service metrics.
• Identify operational risks early by monitoring volume trends, service signals, and operational capacity.

Vio is a travel tech platform that helps millions of users make smarter travel decisions by comparing stays across 100+ booking sites. They aim to reshape how people discover and book accommodation through technology travelers can trust. They have operations in 100+ markets and are growing fast.

• Recruit, hire, and train high-performing technical support teams across global locations.
• Oversee support delivery for one or more product suites, ensuring contractual coverage.
• Foster a culture of inclusion, growth, and accountability within the team.

Granicus provides technology that transforms the Govtech industry by connecting governments and constituents. They have served 5,500 federal, state, and local government agencies and over 300 million citizen subscribers, empowering stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada.

• Act as the primary contact for IT requests via Jira and Slack.
• Own identity and access management across core systems.
• Own SOC 2 Type II IT controls: evidence collection, audits, and working with external auditors.

PolicyMe is a Canadian digital insurance solution, offering straightforward and affordable financial protection. They operate with a remote-first culture and have sold over $10 billion in insurance coverage since 2018.

• Manage multiple incoming streams of support request.
• Coordinate with stakeholders to address challenging cases.
• Build strong, trusting relationships with customers.

AssetWatch powers manufacturing uptime through condition monitoring. They are a devoted team with world-renowned engineers and business leaders. They are building the future of predictive maintenance. As they enter the next phase of rapid growth, they are seeking people to help lead the journey.

• Provide remote IT support for customers in a variety of industries.
• Respond to and resolve support tickets promptly via email, chat, and SMS.
• Troubleshoot and resolve issues within Office 365, Windows, and Windows Server environments.

A premier managed service provider specializing in supporting networks with comprehensive IT solutions. Our dedicated team of highly skilled IT professionals across Australia ensures the smooth operation of businesses, fostering innovation, reliability, and excellence.

• Owning customer interactions across in-app chat, email, and calls, delivering timely, accurate, and high-quality support
• Supporting our customers in day to day utilization of Opus1 as well as supporting DIY onboarding customers with real time implementation questions
• Troubleshooting product issues and guiding customers through workflows with clarity and confidence

Opus1 is building the platform that powers the next generation of performing arts education. As a leading SaaS CRM for music and performing arts schools, they help organizations manage, grow, and engage their communities through modern, intuitive software. They're a fast-growing startup passionate about enabling creative education to thrive!