Technical Support Engineer
Remote regions
USBenefits
4w PTO
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Position Overview:
- Serve as the front-line owner of customer support tickets.
- Independently diagnose and resolve technical issues for school IT administrators across the CyberNut platform.
- Triage incoming tickets, troubleshoot email delivery and reporting issues.
Key Responsibilities:
- Diagnose and resolve email delivery issues.
- Resolve browser extension and add-on issues.
- Guide customers through onboarding, training campaign setup, team configuration, and platform walkthroughs.
Required Technical Skills:
- Strong understanding of email systems.
- Experience with browser extensions and web technologies.
- Google Workspace and Microsoft 365 admin console familiarity.
CyberNut
CyberNut is a security awareness training platform built specifically for K-12 schools. Their platform helps teachers, staff, and students recognize and report suspicious emails before they become real security incidents.