Source Job

• Respond to technical support requests and resolve issues on first contact
• Troubleshoot common issues related to Google Workspace, Slack, and SaaS tools
• Support Mac, Windows, Chromebook, and mobile devices across the device lifecycle

Firsthand supports individuals living with serious mental illness through a holistic approach involving peer recovery specialists, benefits specialists, and clinicians. Their team uses lived experience to build trust, reconnect individuals to healthcare, and minimize inappropriate healthcare utilization.

• Perform password resets, assist with MFA/2FA setup, resolve account lockouts.
• Monitor IT support email and Slack channels, acknowledge and categorize incoming requests.
• Resolve login and access issues, perform browser troubleshooting, provide basic VPN connectivity support.

Aventus creates brand ambassadors who act as a seamless extension of our clients’ businesses. They are a CX boutique based in Charleston, SC, known for southern charm and world-class hospitality.

• Serve as the point of contact for complex customer inquiries and escalations.
• Troubleshoot issues related to integrations, workflows, and platform performance.
• Partner with Engineering and CSMs to ensure alignment on customer priorities.

Oomnitza offers the industry’s most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Their SaaS solution enables enterprises to leverage their existing infrastructure systems and automate processes.

• Handle escalated cases requiring high-level expertise and advanced troubleshooting.
• Maintain an in-depth understanding of all product areas, like Driver Safety and Fleet Management.
• Streamline workflows between engineering, product, and technical support teams.

Motive empowers those who run physical operations with tools that improve safety, productivity, and profitability. They serve nearly 100,000 customers from enterprises to small businesses across industries like transportation, construction, energy, and agriculture.

• Own and resolve technically challenging customer issues.
• Serve as a technical escalation point for specialists.
• Partner with Engineering to diagnose and track complex bugs.

Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way.

• Investigate and troubleshoot complex technical issues across the Synthesia platform
• Apply fixes, configuration changes, or validated workarounds where possible
• Escalate to Engineering with clear diagnostic details and impact assessments

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, they develop products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

• Own and resolve escalated support tickets across a range of client environments
• Troubleshoot everything from workstation issues to network hiccups to cloud weirdness
• Support Microsoft 365, Azure, Windows environments, and common business apps

We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).

• Partnering with users to troubleshoot, identify bugs, and provide workarounds.
• Providing Engineers with details on bugs identified for the resolution of complex issues.
• Writing and developing internal resources (knowledge base articles, applications)

ShipHero provides warehouse management software (WMS) to help customers efficiently manage eCommerce logistics. They aim to empower brands, retailers, and 3PLs with their technology.

• Provide remote IT support for customers in a variety of industries.
• Respond to and resolve support tickets promptly via email, chat, and SMS.
• Troubleshoot and resolve issues within Office 365, Windows, and Windows Server environments.

A premier managed service provider specializing in supporting networks with comprehensive IT solutions. Our dedicated team of highly skilled IT professionals across Australia ensures the smooth operation of businesses, fostering innovation, reliability, and excellence.

• Act as the first point of contact for customer support inquiries.
• Resolve common customer issues related to API usage, onboarding, authentication, integration, and billing.
• Escalate issues to L2/L3 support or engineering with clear documentation, reproduction steps, and logs.

Databento provides modern APIs for financial market data, making it dramatically easier for firms of all sizes to access and use market data. As a Series A company, they’ve raised $37.8M to date and grown revenue by over 400% YoY.

• Own escalations from the Technical Support Reps team, applying deep product and technical expertise to resolve issues with minimal further escalation to Engineering.
• Deliver consistent, high-quality assistance across phone, email, chat, and ticketing platforms, remaining available for time-sensitive or advanced inquiries.
• Track and prioritize your case backlog, balancing urgency with impact on customer success and compliance.

Granicus builds, implements, and maintains technology that is transforming the Govtech industry by bringing governments and its constituents together. They have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers.

• Resolve technical issues across infrastructure, deployments, databases, caching, and web performance.
• Manage support tickets via Zendesk, with occasional live chat or voice support where needed.
• Contribute to platform reliability by monitoring alert queues and participating in on-call rotation during working hours.

Upsun is a cloud application platform designed for hybrid teams, where AI agents and humans collaborate to solve complex problems, allowing developers, DevOps engineers, and platform teams to build, ship, and scale confidently. They are a remote, global workforce committed to open source and an open, welcoming environment.

• Respond to partner inquiries through email and our support portal.
• Diagnose and resolve technical issues related to our range of software products.
• Guide partners/users through system functionality via email, screen recordings, and video calls.

PeopleGrove is a trusted SaaS partner for colleges and universities across the United States, offering an integrated suite of platforms. They are committed to enhancing educational outcomes through innovative technology and exceptional service, serving hundreds of institutions nationwide.

• Handle customer requests and feedback via phone and email through Salesforce (including troubleshooting and real time assistance).
• Be a highly organized go-getter and problem-solver who seeks to enhance our customer experience by delivering accurate, quick and professional assistance.
• Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns

Keeper Security is transforming cybersecurity for people and organizations globally. They are trusted by millions of individuals and thousands of organizations, and is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging.

• Serve as first point of contact for healthcare staff submitting support tickets via phone, email, or chat.
• Troubleshoot and resolve Tier 1 issues including login/authentication problems, account setup, audio quality, template usage, and general platform navigation.
• Document common issues, troubleshooting steps, and resolutions in the team knowledge base.

Knowtex is building the future of voice AI operating systems for clinicians, transforming how healthcare documentation happens at the point of care. Founded by Stanford AI scientists with deep clinical experience, they're experiencing explosive growth across both commercial health systems and federal healthcare.

• Onboard K-12 schools with cybersecurity solutions.
• Deploy Google Workspace & Microsoft 365 integrations.
• Support school IT teams with technical assistance.

CyberNut helps improve cybersecurity in education. We assist K-12 schools with various cybersecurity solutions to protect their data and systems.

• Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
• Coordinate closely with Engineering and Product Management on all product issues & releases
• Develop positive customer and cultural relations. Assist in the translation, maintenance, and updating of technical documentation associated with the product line.

Turnitin is a recognized innovator in global education that partners with educators and institutions to develop learning integrity solutions. It is a global organization with team members in over 35 countries and a remote-first culture that empowers employees.

• Manage our Jira support help desk, and ensure SLAs are met
• Build and continuously improve the support processes
• Triage customer issues by checking logs, running simple database queries

Converge provides businesses with clear, confident cyber protection by fusing cyber insurance security and technology. They deploy a proprietary data ecosystem underpinned by expert underwriting and comprises of top-tier professionals across underwriting, technology, and claims.

• Act as the primary owner of the MSP relationship, triaging high-level issues to them.
• Serve as the first line of defense for staff IT issues via Slack/Email.
• Physically provision, set up, and ship laptops (Mac) for new hires and handle asset recovery.

Kotter provides training and consulting services. They appear to be a growing company, seeking adaptable and communicative employees.

• Field complex/escalated issues for high value or critical clients.
• Troubleshoot audio/video hardware and audio/video signals.
• Work directly with clients on the phone to troubleshoot hardware and cabling at client’s location.

Granicus builds, implements, and maintains technology transforming the Govtech industry by bringing governments and constituents together. They serve 5,500 federal, state, and local government agencies and over 300 million citizen subscribers with cloud-based solutions.