Own and resolve escalated support tickets across a range of client environments
Troubleshoot everything from workstation issues to network hiccups to cloud weirdness
Work through intermittent issues (the fun ones nobody else can pin down)

Requirements:

Solid MSP experience (this is non-negotiable)
Strong troubleshooting skills — not just following scripts
Comfortable working across networking, systems, and cloud

Additional Skills:

Experience with tools like RMM/PSA platforms (ConnectWise, Autotask, etc.)
Good communication — you don’t need to be salesy, just clear and helpful
Ability to manage your time and workload without someone checking in every hour

Boutique IT Recruiting Agency

We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).

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