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Responsibilities:
- Respond to technical support tickets and ensure timely resolution.
- Collaborate with Ops, Tech, and Product teams to diagnose issues.
- Document incidents and maintain runbooks.
Required Skills:
- 4-6 years experience in technical support, backend, or production support roles.
- Strong hands-on experience with Node.js and MongoDB.
- Strong debugging and root cause analysis skills.
Bonus Points:
- Broader AWS experience (API Gateway, IAM, Lambda).
- Background in incident management or on-call rotations.
- Experience in SaaS or health tech.
32Co
32Co is disrupting the healthcare space by using technology to help clinicians deliver the latest innovations and improve the standard of care. They are an award-winning, Tier 1 VC backed Health Technology product solving multi-billion dollar problems, with backing from the people behind Revolut, City Mapper and Depop.