Monitor Production and Enterprise Infrastructure and react to alarms according to documented SLAs
Work with Engineering and Customer Support teams to remediate alarms and incidents
Continually strive to improve the environment through optimization and automation
RapidSOS is the leading public safety AI company that unlocks mission-critical intelligence for first responders and security teams, enabling faster, smarter, and more accurate emergency response. The company is in an exciting phase of growth and is a mission-driven, ambitious, and inclusive team.
Be proactive in identifying and troubleshooting problems in testing and production environments and monitoring network/systems health and status.
dxFeed is a leading provider of data services for the Capital Markets industry. They source and store direct market data feeds, offering a range of data services for streaming, consolidation, storage, extraction, and analytics for global financial institutions.
Resolve technical issues across infrastructure, deployments, databases, caching, and web performance.
Manage support tickets via Zendesk, with occasional live chat or voice support where needed.
Contribute to platform reliability by monitoring alert queues and participating in on-call rotation during working hours.
Upsun is a cloud application platform designed for hybrid teams, where AI agents and humans collaborate to solve complex problems, allowing developers, DevOps engineers, and platform teams to build, ship, and scale confidently. They are a remote, global workforce committed to open source and an open, welcoming environment.
Provide operational leadership to multiple IT operations teams, ensuring effective service delivery.
Manage workforce direction, oversee technical processes, and drive improvement initiatives.
Manage and report on operational network statistics including KPIs, SLAs, and EOL configuration.
Jobgether is a platform that connects job seekers with potential employers. They leverage AI to match candidates with suitable roles and streamline the hiring process.
Oversee and manage critical server and Unix OS subsystems, ensuring optimal configuration and performance, Maintain network equipment (Cisco).
Architect, design, install and configure managed installations, cloud-based clusters/networks, Automate cloud and hybrid (on-prem/cloud) platform and systems deployment.
Solve critical problems in network environments and in Systems, platforms, and data, Diagnose complex issues within network stack, including low-level packet capture and OS system analysis.
dxFeed is a leading provider of data services for the Capital Markets industry, sourcing and storing direct market data feeds from a variety of exchanges and market participants around the world. They have built one of the most comprehensive ticker plants, in addition to offering the broadest range of data services for streaming, consolidation, storage, extraction, analytics, including index construction and maintenance for buy-side and sell-side institutions of the global financial industry.
Own the technical relationship for a portfolio of monitoring company customers, acting as their trusted advisor and escalation point
Partner with customers to design, launch, and optimize call flows, including telephony routing, failover strategies, and integration patterns
Proactively monitor system performance, identify risks, and drive improvements to reliability, latency, and call success rates
RapidSOS is the leading public safety AI company that unlocks mission-critical intelligence for first responders and security teams – enabling faster, smarter and more accurate emergency response. They are in an exciting phase of growth, welcoming new members from across the globe to their mission-driven, ambitious, and inclusive team.