Technical Support Representative

Responsibilities:

• Act as the first point of contact on the customer journey, supporting customers through Zendesk tickets and over the phone as needed.
• Consult and guide customers through diagnostic and troubleshooting processes, to determine steps and procedures taken to identify and resolve the problem.
• Troubleshoot, identify, resolve and/or report all technical issues on customers’ behalf in a timely fashion.

Requirements:

• Minimum of 2 years of experience in Technical Support, preferably within SaaS environments.
• Understanding of how to use Postman to make API calls.
• Familiarity with creating Power BI dashboards and understanding Data ETL processes

Benefits:

• Opportunities for professional development and growth.
• A collaborative and supportive work environment.
• Remote-friendly environment