Technical Support Engineer
Remote regions
USBenefits
Unlimited PTO
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Responsibilities:
- Investigate AI Output Quality: When customers report issues with AI-generated legal documents, you investigate.
- Diagnose Technical Issues: Troubleshoot cloud storage sync failures, document formatting and export issues, file handling errors, integration configuration problems, and processing performance issues.
- Operate with Speed: Respond to customer support tickets within SLA. Prioritize ruthlessly.
Qualifications:
- AI Debugging Ability: You can investigate why an AI-generated document produced an unexpected result.
- Technical Depth: You can read logs, trace API calls, debug OAuth token expirations, diagnose cloud storage sync failures, and reason about what’s happening under the hood of a SaaS product.
- Exceptional Communication: You can explain complex technical and AI-specific issues to attorneys who don’t care about your stack.
Eve
Eve is redefining legal technology for plaintiff law firms, helping firms handle more cases, recover more for clients, and grow with AI. They are backed by top investors and have engineers, designers, and operators from places like Scale, Meta, and Airbnb.