Handling incoming technical queries via IM and email
Troubleshooting customer inquiries, including API integrations and network issues
Building strong relationships with team members and acting as the voice of the customer

Required Skills:

Two years plus of technical support experience in automation or a related field
Experience troubleshooting in a web-based environment, including HTTP, SSL, and basic networking
Excellent communication, analytical, and troubleshooting skills

Bonus Points:

Understanding of computer networking principles (Firewalls, Network Protocols, Subnetting)
Experience supporting customers using AI
Spanish fluency

Tines

Tines powers some of the world's most important workflows. Their intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results. The company is driven by their values of Simplicity, Speed, and Soundness and committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity.

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