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Responsibilities:
- Responsible for resolving the ticket queue through Zendesk.
- Creating documents and maintaining our internal knowledge base.
- Improving our internal processes between teams and support.
Requirements:
- 5-6 years of experience in both administrative roles and technical support, specializing in Zendesk and API integrations.
- Proven track record of positively impacting organizations through the development and implementation of standard operating practices.
- Strong ability to navigate and excel in fast-paced and evolving work environments, with a specific background in technical support roles.
Technical Skills:
- Troubleshoot and resolve technical issues related to Java and MySQL
- Good knowledge of JavaScript with the ability to identify code-level issues and rectify
- Write custom scripts and code snippets to automate support tasks and improve support processes.
Netomi
Netomi is the leading agentic AI platform for enterprise customer experience. They work with the largest global brands to enable agentic automation at scale across the entire customer journey and is backed by WndrCo, Y Combinator, and Index Ventures to help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.