Manage and respond promptly to support tickets, ensuring transparent, human-centric, and efficient service.
Identify bugs, diagnose platform behavior, and escalate complex cases to our QA and Software Engineering teams, following up until resolution.
Identify patterns in user difficulties and suggest product enhancements based on daily feedback.
Wxrks' technology solves the complexity of managing translations at scale. With their context-first translation platform, localization managers, translation agencies, translators, and devs alike can translate, contextualize, and scale global experiences that get results, all backed by enterprise-grade hosting and security.
In Depth understanding of Netomi systems - AI Studio, Backend Architecture, Agent Desk Integrations.
Understanding of business requirements for our different customers and how they can be solved through AI Studio.
Participate in the software development lifecycle to learn the new system/feature.
Netomi is the leading agentic AI platform for enterprise customer experience. They work with the largest global brands to enable agentic automation at scale across the entire customer journey and is backed by WndrCo, Y Combinator, and Index Ventures to help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Act as the first point of contact for customer support inquiries.
Resolve common customer issues related to API usage, onboarding, authentication, integration, and billing.
Escalate issues to L2/L3 support or engineering with clear documentation, reproduction steps, and logs.
Databento provides modern APIs for financial market data, making it dramatically easier for firms of all sizes to access and use market data. As a Series A company, they’ve raised $37.8M to date and grown revenue by over 400% YoY.
Partnering with users to troubleshoot, identify bugs, and provide workarounds.
Providing Engineers with details on bugs identified for the resolution of complex issues.
Writing and developing internal resources (knowledge base articles, applications)
ShipHero provides warehouse management software (WMS) to help customers efficiently manage eCommerce logistics. They aim to empower brands, retailers, and 3PLs with their technology.
Collaborate and work closely with engineering, product and support teams
Identify the underlying causes of critical issues and improve processes to prevent recurrence
Camunda is the leader in enterprise agentic automation, orchestrating complex business processes across agents, people, and systems. Over 700 leading innovators rely on Camunda to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences. As a fully remote, global company, they’re rewriting the rules of modern business and growing fast, looking for top talent to join their team.
Twilio is shaping the future of communications. They deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide. They have a strong culture of connection and global inclusion and value diverse experiences.
Design and implement features end-to-end, from robust backend services and APIs in Java/Kotlin and Spring Boot to polished, responsive user interfaces in Angular.
Work within agile product teams to deliver high-quality features, participate in code reviews, and contribute to technical discussions across both backend and frontend.
Tackle complex technical problems that span the full stack, propose innovative solutions and continuously improve our development practices, tooling, and user experience.
Aiwyn is transforming the way accounting firms manage the entire revenue lifecycle. Backed by top-tier investors, they are one of the fastest-growing scale-up SaaS companies in the world, building category-defining technology with world-class people, processes, and products.
Design, develop, and enhance Java-based applications and APIs.
Integrate VR&E systems with enterprise VA services.
Develop and deploy applications within AWS using EC2, RDS, and related services.
GovCIO modernizes government IT to improve outcomes for Veterans and those who serve them. They embrace inclusivity, continuous learning, and a collaborative culture that empowers their teams to deliver meaningful transformation.
Provide support for Strategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies.
Develop strong relationships with Strategy customers and partners through daily, high quality interactions.
Find creative and sophisticated solutions to complex problems reported while using Strategy’s product suite.
Strategy transforms organizations into intelligent enterprises through data-driven innovation, pioneering the BI and analytics space. With a bold move adopting Bitcoin, they reshape the financial landscape and outperform companies in the S&P 500, valuing employee contributions.
Be the first point of contact of customers and quickly and efficiently understand their needs and requests via various channels (email, chat, phone).
Own, prioritize, and troubleshoot the complex technical issues and provide an excellent solution to the customers
Be a key source of knowledge on the sardine risk and payment platform, APIs, SDKs, the underlying web-stack technologies, and best practices
Sardine is a leader in fraud prevention and AML compliance, using device intelligence, behavior biometrics, machine learning, and AI. They have raised $145M from investors like Andreessen Horowitz and maintain a remote-first culture with hubs in multiple locations.
Leverage AI-assisted development tools to enhance code quality and development velocity
Develop high-quality, performant code using design patterns and best practices
Design solutions addressing business and technical requirements
Exadel is an AI-first global tech company with 25+ years of engineering excellence. They have 2,000+ professionals, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks that believes in open dialogue, creative freedom, and mentorship.
Design, implementation, and testing of high-performance microservices in Angular and Java using state-of-the-art methods and technologies.
Development of high-quality software, corresponding to the scale and volatility of the business.
Maintain microservices in GCP
InPost Group is an innovative European out of home deliveries company, revolutionizing the way parcels are delivered to customers. With over 10,000 employees worldwide, the company is one of the largest out of home delivery providers in Europe, and they are committed to providing sustainable and efficient delivery solutions.
Lead and resolve technically deep Level 2 support cases from initial triage to full root cause analysis and final fix.
Diagnose issues across distributed, cloud-native systems, with emphasis on application and API behaviour.
Perform code-level debugging (Python, Go, or Java) to pinpoint application defects or misconfigurations.
Mambu is a leading SaaS cloud banking platform. They are on a mission to make banking better for a billion people and shape the future of financial services.
Take on projects with independence and a mandate to leave things better than you found them.
Participate in the planning and initial steps for key changes on the site.
Be pragmatic when solving problems with a deep understanding of the purpose and goal of your work.
The Tripadvisor Group connects people to experiences worth sharing and aims to be the world’s most trusted source for travel and experiences. Tripadvisor also has a culture of "test and learn" to encourage finding new ways to better serve travelers.
Contribute to a full life-cycle of the product (including problem discovery, prototyping, design, implementation, and measuring adoption)
Build services with Java / Node.js (Express, Nest.js) on top of Kubernetes/AWS/GCP infrastructure
Build developer-friendly RESTful APIs
SmartRecruiters is a global leader in enterprise recruitment software, offering a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. They are a values-driven, global-minded, and well-funded tech company with a collaborative, diverse, and remote-friendly work environment.
Build and improve our core platform backend using Java (Micronaut).
Create seamless user experiences with responsive frontends using Vue.js and Bootstrap.
Expand our plugin ecosystem and maintain our suite of integrations (Java).
Kestra is on a mission to make orchestration and automation simpler for everyone. They are an open-source platform helping teams manage complex workflows, and they are already making a big impact in businesses around the world.
Engage with internal employees to accurately detail issues sent to the ticketing system.
Detect and solve production issues and bugs within the development environment beyond your current scope.
Provide day-to-day maintenance and support for applications supported by the customer and their partners.
Flywire is a global payments enablement and software company that helps clients get paid and their customers pay with ease. They have over 1,200 global FlyMates representing more than 40 nationalities, and are in 12 offices world-wide.
Manage technical inquiries and troubleshoot complex issues.
Work closely with clients and developers to provide industry-leading client communications.
Analyze and interpret data to identify trends and patterns.
Entersekt is a leader in digital banking fraud prevention and payment security, including mobile authentication, mobile app security, and 3-D Secure authentication. They enable secure digital transactions for leading financial institutions globally and protect the digital transactions of over 210 million active users.
Help customers solve problems and keep them updated on ticket progress.
Troubleshoot customer reported tickets using internal tools.
Analyze data discrepancies to confirm accuracy based on inquiries.
Coherent Solutions is a technology leader in restaurant, foodservice, and hospitality solutions, focused on developing tools that enhance business efficiency and decision-making. They foster innovation, collaboration, and continuous learning in a dynamic environment.
You will primarily design and build backend services while possessing the adaptability to support frontend development when necessary.
You will evolve the core API layer and downstream services, delivering secure, performant REST APIs.
You will lead technical design reviews, improve service reliability, and collaborate across the stack to ship features end-to-end.
Tebra unites Kareo and PatientPop to form a digital backbone for practice well-being, aiming to modernize care for independent practices. Over 100,000 providers trust Tebra to enhance patient experience and grow their practice, building the future of well-being together with compassion and humanity.