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Responsibilities:
- Solve customer problems and update ticket progress.
- Troubleshoot tickets using internal tools.
- Translate technical details into non-technical language.
Requirements:
- 3-5 years of remote application support experience.
- 2-4 years of customer-facing experience.
- Knowledge of Java, JavaScript, Python, SQL, JSON, and XML.
What We Offer:
- Technical and non-technical training.
- Internal conferences and meetups.
- Support and mentorship from an experienced employee.
Coherent Solutions
Coherent Solutions is a technology leader in restaurant, foodservice, and hospitality solutions, focused on developing tools that enhance business efficiency and decision-making. They foster innovation, collaboration, and continuous learning in a dynamic environment.