Act as a technical resource to our customer base for HighLevel’s suite of software features.
Troubleshoot product issues and support software solutions, preferably within the technology industry.
Provide exceptional customer service inclusive of excellent communication and responsive follow-through.
HighLevel is an AI-powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With over 1,500 team members across 15+ countries, they operate in a global, remote-first environment and cultivate a culture where innovation thrives.
Provide support for Strategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies.
Develop strong relationships with Strategy customers and partners through daily, high quality interactions.
Find creative and sophisticated solutions to complex problems reported while using Strategy’s product suite.
Strategy transforms organizations into intelligent enterprises through data-driven innovation, pioneering the BI and analytics space. With a bold move adopting Bitcoin, they reshape the financial landscape and outperform companies in the S&P 500, valuing employee contributions.
Resolve questions and issues for online merchants.
Communicate clearly in writing to both technical and non-technical people.
Identify patterns, recommend improvements, and troubleshoot bugs.
Recharge is a subscription platform for innovative brands. They help merchants deliver customer experiences that drive retention and revenue growth, partnering with over 20,000 brands globally.
Serve as the first point of contact for customers seeking technical assistance
Provide timely issue resolution and accurate information to meet contractual SLAs
Participate in maintaining and improving helpdesk standard operating procedures
Quality Coding Software Solutions provides healthcare SaaS solutions. They help healthcare insurers and providers improve healthcare outcomes for vulnerable populations, impacting over two hundred fifty thousand health plan members. The company values innovation, a member-centric approach, and trust.
Partnering with users to troubleshoot, identify bugs, and provide workarounds.
Providing Engineers with details on bugs identified for the resolution of complex issues.
Writing and developing internal resources (knowledge base articles, applications)
ShipHero provides warehouse management software (WMS) to help customers efficiently manage eCommerce logistics. They aim to empower brands, retailers, and 3PLs with their technology.
Respond promptly to customer inquiries via phone, email, and chat platforms
Assist with booking confirmations, travel changes, and general service questions
Resolve customer concerns with professionalism and efficiency
They are a full-service travel planning company dedicated to delivering personalized, seamless vacation experiences for clients worldwide. From all-inclusive resorts and cruises to custom itineraries and group trips, they combine expert service with deep industry knowledge to help their clients travel with confidence and ease.
Own, troubleshoot and resolve customer technical issues (Zendesk tickets)
Contribute to our back office / tooling roadmap
Cryptio builds infrastructure to bring financial integrity to the crypto economy. Their enterprise-grade back-office and data platform power mission-critical accounting, reporting, and operational workflows for institutions, corporates, and crypto-native organisations. They have raised $26m from top investors including Point Nine, 1kx, Tim Draper, and Ledger Cathay.
Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
Coordinate closely with Engineering and Product Management on all product issues & releases
Develop positive customer and cultural relations. Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
Turnitin is a recognized innovator in global education that partners with educators and institutions to develop learning integrity solutions. It is a global organization with team members in over 35 countries and a remote-first culture that empowers employees.
Provide online support for client inquiries related to reservations and scheduling.
Assist with coordination of hospitality-related services, including accommodations and associated arrangements.
Maintain accurate client records and reservation details in internal systems.
Destination Knot focuses on providing services related to reservations, scheduling, and client service. They are detail-oriented and offer a structured and supportive team environment in a virtual environment.
Provide first-level technical support for hardware, software, and IT systems issues.
Monitor and manage incoming tickets through the ticketing system.
Ensure accurate documentation and timely follow-up on all support issues.
Teamwork is a fast-growing company with a global reach, specializing in digital transformation across management consulting, SAP business solutions, data analytics, and technology platforms. They are a North America-based team of more than 100 experts valuing diversity, continuous learning, and remote work flexibility.
Engage with internal employees to accurately detail issues sent to the ticketing system.
Detect and solve production issues and bugs within the development environment beyond your current scope.
Provide day-to-day maintenance and support for applications supported by the customer and their partners.
Flywire is a global payments enablement and software company that helps clients get paid and their customers pay with ease. They have over 1,200 global FlyMates representing more than 40 nationalities, and are in 12 offices world-wide.
Troubleshoot and resolve technical issues for paid users across high-traffic support channels.
Dune is on a mission to make crypto data accessible. They’re a collaborative multi-chain analytics platform used by thousands of developers, analysts, & investors to understand the on-chain world and the frontiers of finance with a team of ~60 employees. They believe in building a powerful, open product.
Build trust with customers by responding quickly and accurately to client requests with a positive attitude.
Provide technical support by offering prompt and efficient assistance to resolve technical issues related to Fieldguide's platform.
Enhance user experience by guiding customers through features and functionalities, providing tips and best practices for optimal use.
Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners. They are a remote-first company backed by top investors who value diversity, inclusivity, and supporting each other's growth.
Communicate with clients to understand their hotel needs, preferences, and budgets
Provide accurate information about hotel options, pricing, and amenities
Assist clients with making and managing reservations
Destination Knot is a professional travel planning company dedicated to creating exceptional travel experiences for clients around the globe. They specialize in hotel accommodations, cruises, all-inclusive resorts, and group travel, with a focus on outstanding customer service and attention to detail.
Assist clients with hotel reservations, hospitality services, and travel planning.
Provide accurate details on hotel amenities, pricing, and availability.
Manage and update booking details and guest profiles.
Destination Knot appears to be in the travel and hospitality industry, offering remote opportunities. The company values customer service and provides full training for its employees.
Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
Conduct technical diagnostics to resolve issues and escalate to higher levels of technical support if needed.
Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security, powering everything from real-time communication and streaming to enterprise AI and secure web applications. They are a global team of 550+ professionals building infrastructure and software that supports the entire digital ecosystem.
Own escalations from the Technical Support Reps team, applying deep product and technical expertise to resolve issues with minimal further escalation to Engineering.
Deliver consistent, high-quality assistance across phone, email, chat, and ticketing platforms, remaining available for time-sensitive or advanced inquiries.
Track and prioritize your case backlog, balancing urgency with impact on customer success and compliance.
Granicus builds, implements, and maintains technology that is transforming the Govtech industry by bringing governments and its constituents together. They have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers.
Be the first point of contact of customers and quickly and efficiently understand their needs and requests via various channels (email, chat, phone).
Own, prioritize, and troubleshoot the complex technical issues and provide an excellent solution to the customers
Be a key source of knowledge on the sardine risk and payment platform, APIs, SDKs, the underlying web-stack technologies, and best practices
Sardine is a leader in fraud prevention and AML compliance, using device intelligence, behavior biometrics, machine learning, and AI. They have raised $145M from investors like Andreessen Horowitz and maintain a remote-first culture with hubs in multiple locations.
Develops an advanced understanding of all SmarterDx applications, partnering with cross-functional teams to resolve complex customer issues
Acts as an escalation point of contact for complex Support issues that have been triaged by Support Analysts
Proactively documents and trains the Customer Success team on new or updated processes
SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, their platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial.
First-line support handling customer and internal user requests via chat, email, and phone in English.
Provide consultations about our products and services, such as Cloud, CDN, Hosting, AI and more.
Resolve technical issues by providing technical diagnostics and collect information about customer incidents, forwarding to higher support levels if needed.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security, powering everything from real-time communication and streaming to enterprise AI and secure web applications. With 210+ edge locations, 50+ cloud regions, and thousands of GPUs, Gcore's team of 550+ professionals builds infrastructure and software that supports the entire digital ecosystem.