Lead and resolve technically deep Level 2 support cases from initial triage to full root cause analysis and final fix.
Diagnose issues across distributed, cloud-native systems, with emphasis on application and API behaviour.
Perform code-level debugging (Python, Go, or Java) to pinpoint application defects or misconfigurations.
Mambu is a leading SaaS cloud banking platform. They are on a mission to make banking better for a billion people and shape the future of financial services.
Technical Advisory by conducting hands-on consulting sessions and workshops.
Professional Services by helping customer/partner development teams and architects, translating complex technical topics into clear, prescriptive guidance with solutions for implementation projects.
Collaborate with CSMs, TAMs, Sales, Product, Engineering, and Support to drive adoption, retention, and expansion across strategic accounts.
Camunda is the leader in enterprise agentic automation, orchestrating complex business processes across agents, people, and systems. As a fully remote, global company, they're rewriting the rules of modern business and are recognized as a Great Place to Work.
Manage technical inquiries and troubleshoot complex issues.
Work closely with clients and developers to provide industry-leading client communications.
Analyze and interpret data to identify trends and patterns.
Entersekt is a leader in digital banking fraud prevention and payment security, including mobile authentication, mobile app security, and 3-D Secure authentication. They enable secure digital transactions for leading financial institutions globally and protect the digital transactions of over 210 million active users.
Design, develop, and deploy reliable, maintainable, scalable, and fault-tolerant LIS/LIMS software and backend services that power both our internal systems.
Collaborate with team members for code and design reviews.
Work with scientists, product analysts, technical product managers, and other engineers to solve complex problems in the face of lots of dynamism and uncertainty.
Freenome is working to combat cancer with early detection. They value diversity and is an equal-opportunity employer with a fast-growing team of engineers, scientists, designers, and product managers.
Dive deep into the code to diagnose failures, fix bugs, and ensure our platform remains resilient and high-performing.
Evolve technically by using state-of-the-art Artificial Intelligence to accelerate error diagnosis and raise the quality standards of our fixes.
Turn complex bugs into conquered technical challenges, documenting the lessons learned for the team.
Our technology solves the complexity of managing translations at scale. Headquartered in Silicon Valley with a global team distributed across several countries, localization managers, translation agencies, translators, and devs alike can translate, contextualize, and scale global experiences.
Manage our Jira support help desk, and ensure SLAs are met
Build and continuously improve the support processes
Triage customer issues by checking logs, running simple database queries
Converge provides businesses with clear, confident cyber protection by fusing cyber insurance security and technology. They deploy a proprietary data ecosystem underpinned by expert underwriting and comprises of top-tier professionals across underwriting, technology, and claims.
Own the support experience for complex integration tickets, coaching the team on troubleshooting best practices.
Serve as a primary escalation point for the integrations support squad, acting as incident commander and driving issues to resolution.
Lead root cause analysis and technical debugging for production issues across our integrations platform.
Vanta's mission is to help businesses earn and prove trust by making security monitored and verified continuously. They have a kind and talented team of various backgrounds, and they empower companies to practice better security and prove it with ease.
Partnering with users to troubleshoot, identify bugs, and provide workarounds.
Providing Engineers with details on bugs identified for the resolution of complex issues.
Writing and developing internal resources (knowledge base articles, applications)
ShipHero provides warehouse management software (WMS) to help customers efficiently manage eCommerce logistics. They aim to empower brands, retailers, and 3PLs with their technology.
Own escalations from the Technical Support Reps team, applying deep product and technical expertise to resolve issues with minimal further escalation to Engineering.
Deliver consistent, high-quality assistance across phone, email, chat, and ticketing platforms, remaining available for time-sensitive or advanced inquiries.
Track and prioritize your case backlog, balancing urgency with impact on customer success and compliance.
Granicus builds, implements, and maintains technology that is transforming the Govtech industry by bringing governments and its constituents together. They have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers.
Be the first point of contact of customers and quickly and efficiently understand their needs and requests via various channels (email, chat, phone).
Own, prioritize, and troubleshoot the complex technical issues and provide an excellent solution to the customers
Be a key source of knowledge on the sardine risk and payment platform, APIs, SDKs, the underlying web-stack technologies, and best practices
Sardine is a leader in fraud prevention and AML compliance, using device intelligence, behavior biometrics, machine learning, and AI. They have raised $145M from investors like Andreessen Horowitz and maintain a remote-first culture with hubs in multiple locations.
Build and maintain the high-throughput, event-driven pipelines responsible for processing the history of assets and vulnerabilities.
Design systems that handle massive scale, ensuring data accuracy and real-time availability.
Use Terraform and Datadog to deploy, monitor, and ensure the health of services in production.
Tenable is the Exposure Management company, with 44,000 organizations using it to understand and reduce cyber risk. Their global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies, fostering a culture of belonging, respect, and excellence.
Keep customers (and your SLAs) happy, informed, and impressed; Explain things clearly to both code whisperers and non-tech humans.
Document new issues, throw helpful Knowledge Base nuggets into the mix; Prioritize your queue, drive clarity in communication, and proactively guide issues to resolution.
Chainguard is the secure foundation for software development and deployment. They provide guarded open source software, built from source and updated continuously, helping organizations eliminate threats in their software supply chains. They value customer obsession, intentional action, and trust.
Ensure robustness, availability, and security in software development.
Lead technical vision and implement frameworks for feature development.
Optimize services across infrastructure, platform, and software layers.
Ticketmaster, a part of Live Nation Entertainment, connects people around the world to live events. It's the world’s largest ticket marketplace and provides enterprise tools and services for the live entertainment business, driven by an inspiring and diverse culture.
Research, diagnose, and resolve customer issues with Product, DevOps, and engineering teams.
Validate customer-specific fixes and releases with the quality assurance team.
Analyze customer feedback for product issues and bugs, creating JIRAs for the engineering team.
Zimperium provides mobile threat defense solutions. They cater to enterprises and governments globally, protecting them against mobile cyberattacks. I am unable to ascertain the company's size and culture from the provided text.
Provide daily expert guidance to existing customers
Develop strong relationships with customers, sales, and product teams
Proactively guide customers through their architectural and product setup and decisions
Solo enables companies to Connect, Secure and Observe modern applications – APIs, Microservices and Data – with the industry’s leading API and Service Mesh Management Platform (“Gloo”). Solo is a VC-backed company that was founded in 2017 by Idit Levine and valued at $1B in 2021.
Twilio is shaping the future of communications. They deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide. They have a strong culture of connection and global inclusion and value diverse experiences.
Serve as the primary post-sales technical expert on key accounts
Troubleshoot and resolve complex issues across custom integrations and data pipelines.
Create reusable templates, playbooks, and documentation that reduce cycle time
Common Room is the AI GTM Platform that empowers teams with AI agents built on complete buyer intelligence. They unify every signal across the full buyer journey into one continuously-updated, person-level view. The company has raised over $50 million from top-tier investors and they value simplicity, passion, and trust.
Provide technical leadership for the Service team while maintaining hands-on involvement in development.
Drive technical design, architecture decisions, and implementation strategies for service systems.
Guide the career development of engineers, with focus on backend development expertise.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. They aim to make personalized genetic testing and diagnostics part of the standard of care. The Natera team consists of statisticians, geneticists, doctors, scientists, business professionals, software engineers and other professionals from world-class institutions.
Provide support for Strategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies.
Develop strong relationships with Strategy customers and partners through daily, high quality interactions.
Find creative and sophisticated solutions to complex problems reported while using Strategy’s product suite.
Strategy transforms organizations into intelligent enterprises through data-driven innovation, pioneering the BI and analytics space. With a bold move adopting Bitcoin, they reshape the financial landscape and outperform companies in the S&P 500, valuing employee contributions.
Handle escalated cases requiring high-level expertise and advanced troubleshooting.
Maintain an in-depth understanding of all product areas, like Driver Safety and Fleet Management.
Streamline workflows between engineering, product, and technical support teams.
Motive empowers those who run physical operations with tools that improve safety, productivity, and profitability. They serve nearly 100,000 customers from enterprises to small businesses across industries like transportation, construction, energy, and agriculture.