Own and resolve escalated technical support issues, including integrations and complex product behavior
Troubleshoot across systems, APIs, and third-party tools to identify root causes
Act as a liaison between Support, Product, and Engineering on technical issues
EasyLlama is transforming the HR compliance industry by reinventing outdated training solutions and adapting them for the mobile-first generation, aiming to reduce employee risk and foster inclusive environments. They have earned the trust of over 5,000 clients and have been praised for world-class customer reviews and industry-leading NPS and Customer Satisfaction scores.
Serve as the primary point of contact for customers seeking technical assistance via various channels.
Diagnose and resolve technical issues related to our marketing analytics technology platform.
Collaborate with customers to understand their technical requirements and provide tailored solutions.
Supermetrics is a company that helps businesses manage their marketing data to make informed decisions. The company has employees across the globe and fosters a culture of growth and development.
Responsible for handling technical and non-technical customer queries via telephone, chat, email and online forms within established response times.
Proactively support users of the ExamSoft and ProctorExam products ensuring problem resolution, system access, optimal system performance, and overall customer happiness.
Become a Subject Matter Expert on all ExamSoft and ProctorExam products and services.
Turnitin partners with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking. They are a global organization with team members in over 35 countries and experience a remote-first culture.
Own a portfolio of assigned customer accounts end to end
Run daily Zoom calls including onboarding, training, troubleshooting, and check-ins
Help customers configure and use the Whippy platform correctly
Whippy is a fast-growing AI communication platform helping some of the largest staffing and workforce companies in the United States replace manual workflows with intelligent AI agents across voice, SMS, chat, and automation. They are at $6M ARR, bootstrapped, and scaling fast.
Review incoming support requests and evaluate risk, impact, and severity.
Develop subject matter expertise in our technology.
Provide technical support to clients via cases and chat.
RainFocus is a software company focused on event management solutions. Their rapidly growing team helps Fortune 500 companies prepare and execute in-person, virtual, and hybrid events, offering groundbreaking business intelligence to elevate attendee experience and streamline event operations.
Become a product expert to address customer questions, providing accurate and prompt assistance via email, webform, phone and live chat.
Research and identify appropriate JSON logs and traces to help identify root causes, and ability to discuss with 2 nd line support .
Work closely with Customer Success Managers, the Engineering team, and other departments to resolve issues, share feedback, and improve the customer experience.
AutogenAI is a leader in Generative AI SaaS, transforming how organizations create and optimize winning bids, tenders, and proposals through cutting-edge natural language processing technology. They are one of the fastest-growing AI companies in the world, expanding rapidly to meet the increasing demand for AI-driven solutions across sectors.
Ensure the success of Front customers by delivering timely, effective assistance during EMEA hours
Work the day‑to‑day support queues across email and live chat with a focus on resolution quality and speed
Become an expert on Front’s product, features, and common workflows
Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms.
Responsible for solving tickets per week across various Remote verticals.
Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy.
Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals.
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. They make it possible for businesses of all sizes to recruit, pay, and manage international teams. With their core values at heart and a future-focused work culture, their team works tirelessly on ambitious problems, asynchronously, around the world.
Triage and respond to customer tickets via email and Zoom
Diagnose root causes which includes things like API docs, conditional-logic workflows and Liquid templates to name a few
Identify complex issues and escalate to our technical support teams as appropriate
Customer.io helps customers connect with their audiences. They have seen consistent year-over-year growth, and this contract role offers a chance to make a real impact during a period of rapid scale.
Troubleshoot and resolve technical issues for Twilio customers via support tickets.
Manage high ticket volumes to ensure timely responses and resolution within SLAs.
Escalate complex incidents to internal teams and collaborate on solutions.
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. They are dedicated to remote-first work, with a strong culture of connection and global inclusion.
Conduct workshops to understand customer needs and translate them into detailed design specifications.
Configure the Quiq platform, including setting up messaging channels, routing rules, and integrations.
Provide guidance to customers on optimizing the Quiq platform for maximum impact.
Quiq is an equal opportunity employer that provides messaging platforms. They foster a welcoming and supportive culture where individuals feel connected and valued at work.
Act as the first point of contact on the customer journey, supporting customers through Zendesk tickets and over the phone as needed.
Consult and guide customers through diagnostic and troubleshooting processes, to determine steps and procedures taken to identify and resolve the problem.
Troubleshoot, identify, resolve and/or report all technical issues on customers’ behalf in a timely fashion.
Dozuki is a leading software company specializing in connected worker software for faster, better and safer manufacturing. They allow manufacturing companies to connect their processes, their people, and their platforms to drive frontline digital transformation.
Serve as the point of contact for complex customer inquiries and escalations.
Troubleshoot issues related to integrations, workflows, and platform performance.
Partner with Engineering and CSMs to ensure alignment on customer priorities.
Oomnitza offers the industry’s most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Their SaaS solution enables enterprises to leverage their existing infrastructure systems and automate processes.
Manage and resolve complex inbound technical tickets via email and live chat, leading video calls for high-priority troubleshooting.
Act as a bridge between customers and product development by identifying bugs, documenting feedback, and influencing the product roadmap.
Write and maintain high-quality documentation, leverage AI tools to optimize support resources, and automate workflows to scale efficiency.
Procurify is an AI-enhanced procurement and accounts payable automation platform designed to help mid-market organizations control spending and save money. It is a remote-first company with a strong team culture, trusted by hundreds of global companies to manage over $30B in spend, and recently secured $50M in Series C funding.
Manage and respond promptly to support tickets, ensuring transparent, human-centric, and efficient service.
Identify bugs, diagnose platform behavior, and escalate complex cases to our QA and Software Engineering teams, following up until resolution.
Identify patterns in user difficulties and suggest product enhancements based on daily feedback.
Wxrks' technology solves the complexity of managing translations at scale. With their context-first translation platform, localization managers, translation agencies, translators, and devs alike can translate, contextualize, and scale global experiences that get results, all backed by enterprise-grade hosting and security.
Fix bugs and build internal tools for the team and customer facing teams.
Lead escalations, run incident response, and serve as the technical bridge between Customer Support Teams, Engineering, and Product.
Use AI tooling to diagnose issues, accelerate team output, and turn recurring customer pain into product improvements.
Velora is a unified company formed by Aplos, Raisely, and Keela, dedicated to helping nonprofit organizations thrive with tools for fundraising, donor management, financial tracking, and communications. They operate as one team with a combination of merged teams and teams dedicated to one specific product with the opportunity to build one or across all their products.
Responsible for configuring clients on Prove’s platform during the implementation phase.
Partner closely with Implementation Project Management, Technical Account Management, and Customer Success groups.
Improve the implementation and integration tools and processes, and work with internal teams.
Prove provides phone-centric identity tokenization and authentication solutions to modernize how businesses acquire and engage with consumers in a mobile-first economy. They serve over 1,000 enterprise customers and are driving the future of digital identity, seeking self-starting professionals who thrive in a fast-paced, collaborative environment.
Debug, report, and sometimes fix bugs and regressions
Advocate for customer needs to the greater Resend team
Resend is building the modern email sending platform for developers. Their fully remote team of 40 spans 11 countries and counting and they are backed by a16z, Y Combinator, and others.
Implement and maintain a robust real-time monitoring system that ensures full visibility.
Provide top support to clients, acting as the main line of defense to address issues.
Assist backend teams with scripting, bug reproduction, log analysis, and basic API testing.
Yuno is building the payment infrastructure that allows all companies to participate in the global market. Founded by seasoned experts, its technology provides access to leading payment capabilities, enabling companies to engage customers confidently and maintain global operations through seamless integrations.
Ensure the highest levels of customer satisfaction via phone and tickets.
Troubleshoot and resolve hardware issues, including guiding customers through phone reboots and factory resets.
Resolve or Escalate customer requests/issues promptly.
PetDesk provides client engagement solutions for pet healthcare and service communities. They support more than 10,000 veterinary clinics and over 400 grooming facilities, serving over 20 million pet parents worldwide.