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About This Role:
- You run daily Zoom calls, onboard new customers, troubleshoot issues.
- You guide customers on best practices, and own a portfolio of assigned accounts from day one.
- The Deployment Engineer handles deep technical implementation.
What You Will Do:
- Troubleshoot issues and coordinate with the Deployment Engineer when needed.
- Guide customers on best practices, AI agent setup, campaign logic, and workflow design.
- Proactively monitor customer usage and reach out before customers tell you something is wrong.
What We Are Looking For:
- Strong English communication, written and spoken, clear and confident on Zoom daily.
- Ownership mindset, you guide customers rather than just accommodating them.
- Comfort troubleshooting technical issues before escalating.
Whippy
Whippy is a fast-growing AI communication platform helping some of the largest staffing and workforce companies in the United States replace manual workflows with intelligent AI agents across voice, SMS, chat, and automation. They are at $6M ARR, bootstrapped, and scaling fast.