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About This Role:
- This is a player-coach role, owning strategically important customer accounts.
- You will lead a mixed team of CSMs and Deployment Engineers across LATAM.
- You'll build playbooks and set team standards.
What You Will Do:
- You will act as the escalation point for complex customer situations.
- Run QBRs and executive-level conversations with customers.
- Partner with the CEO and CTO on team performance and product direction.
Whippy
Whippy is a fast-growing AI communication platform helping some of the largest staffing and workforce companies in the United States replace manual workflows with intelligent AI agents across voice, SMS, chat, and automation. They are at $6M ARR, bootstrapped, and scaling fast.