Conduct workshops to understand customer needs and translate them into detailed design specifications.
Configure the Quiq platform, including setting up messaging channels, routing rules, and integrations.
Provide guidance to customers on optimizing the Quiq platform for maximum impact.
Quiq is an equal opportunity employer that provides messaging platforms. They foster a welcoming and supportive culture where individuals feel connected and valued at work.
Own and resolve escalated technical support issues, including integrations and complex product behavior
Troubleshoot across systems, APIs, and third-party tools to identify root causes
Act as a liaison between Support, Product, and Engineering on technical issues
EasyLlama is transforming the HR compliance industry by reinventing outdated training solutions and adapting them for the mobile-first generation, aiming to reduce employee risk and foster inclusive environments. They have earned the trust of over 5,000 clients and have been praised for world-class customer reviews and industry-leading NPS and Customer Satisfaction scores.
Serve as the primary point of contact for customers seeking technical assistance via various channels.
Diagnose and resolve technical issues related to our marketing analytics technology platform.
Collaborate with customers to understand their technical requirements and provide tailored solutions.
Supermetrics is a company that helps businesses manage their marketing data to make informed decisions. The company has employees across the globe and fosters a culture of growth and development.
Responsible for configuring clients on Prove’s platform during the implementation phase.
Partner closely with Implementation Project Management, Technical Account Management, and Customer Success groups.
Improve the implementation and integration tools and processes, and work with internal teams.
Prove provides phone-centric identity tokenization and authentication solutions to modernize how businesses acquire and engage with consumers in a mobile-first economy. They serve over 1,000 enterprise customers and are driving the future of digital identity, seeking self-starting professionals who thrive in a fast-paced, collaborative environment.
Act as the first point of contact on the customer journey, supporting customers through Zendesk tickets and over the phone as needed.
Consult and guide customers through diagnostic and troubleshooting processes, to determine steps and procedures taken to identify and resolve the problem.
Troubleshoot, identify, resolve and/or report all technical issues on customers’ behalf in a timely fashion.
Dozuki is a leading software company specializing in connected worker software for faster, better and safer manufacturing. They allow manufacturing companies to connect their processes, their people, and their platforms to drive frontline digital transformation.
Fix bugs and build internal tools for the team and customer facing teams.
Lead escalations, run incident response, and serve as the technical bridge between Customer Support Teams, Engineering, and Product.
Use AI tooling to diagnose issues, accelerate team output, and turn recurring customer pain into product improvements.
Velora is a unified company formed by Aplos, Raisely, and Keela, dedicated to helping nonprofit organizations thrive with tools for fundraising, donor management, financial tracking, and communications. They operate as one team with a combination of merged teams and teams dedicated to one specific product with the opportunity to build one or across all their products.
Serve as the point of contact for complex customer inquiries and escalations.
Troubleshoot issues related to integrations, workflows, and platform performance.
Partner with Engineering and CSMs to ensure alignment on customer priorities.
Oomnitza offers the industry’s most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Their SaaS solution enables enterprises to leverage their existing infrastructure systems and automate processes.
Troubleshoot and resolve technical issues for Twilio customers via support tickets.
Manage high ticket volumes to ensure timely responses and resolution within SLAs.
Escalate complex incidents to internal teams and collaborate on solutions.
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. They are dedicated to remote-first work, with a strong culture of connection and global inclusion.
Become a product expert to address customer questions, providing accurate and prompt assistance via email, webform, phone and live chat.
Research and identify appropriate JSON logs and traces to help identify root causes, and ability to discuss with 2 nd line support .
Work closely with Customer Success Managers, the Engineering team, and other departments to resolve issues, share feedback, and improve the customer experience.
AutogenAI is a leader in Generative AI SaaS, transforming how organizations create and optimize winning bids, tenders, and proposals through cutting-edge natural language processing technology. They are one of the fastest-growing AI companies in the world, expanding rapidly to meet the increasing demand for AI-driven solutions across sectors.
Triage and respond to customer tickets via email and Zoom
Diagnose root causes which includes things like API docs, conditional-logic workflows and Liquid templates to name a few
Identify complex issues and escalate to our technical support teams as appropriate
Customer.io helps customers connect with their audiences. They have seen consistent year-over-year growth, and this contract role offers a chance to make a real impact during a period of rapid scale.
Ensure smooth and well-documented handoffs from Implementation to Customer Success to mitigate lifecycle risks.
Serve as the primary technical resource for Account Managers, enabling them to handle platform questions and reduce escalations.
Lead technical discovery for post-go-live customer needs, providing solution options and facilitating working sessions with stakeholders.
Element451 is an AI-native CRM and agent platform built for higher education institutions. The company is in a scaling phase, focusing on building technical layers to enhance customer success and operational efficiency.
Build a deep knowledge of the ClickUp product to provide contextualized support to strategic clients.
Scope, validate, and optimize client workflows in order to enable adoption of the platform and drive renewals of both the product and the service.
Work closely with clients to understand their use of ClickUp, their goals, and their processes.
ClickUp is building the future of work by creating the first truly converged AI workspace. They unify tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI, empowering millions of teams to break free from silos.
Serve as the primary point of contact for key client accounts.
Understand clients' technical requirements and business objectives.
Identify opportunities for upselling and cross-selling our solutions.
Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets.
Serve as the primary customer-facing technical lead, guiding new customers from kickoff through platform adoption.
Take hands-on ownership of the technical provisioning process and auto-provisioning milestones.
Partner with the AI Adoption team and execute learning frameworks in the field with customers.
Hatz AI focuses on AI adoption, training frameworks, and customer success. We are dedicated to ensuring our customers see rapid time-to-value and are set up for long-term success.
Serve as a technical expert on Wrike’s platform, helping customers understand how product capabilities can solve business challenges and deliver measurable value.
Provide advanced product guidance, including workflow configuration, automation, and integrations across platforms.
Support customers in adopting Wrike more effectively through training sessions, workshops, and best practice recommendations.
Wrike is a powerful work management platform built for teams and organizations looking to collaborate, create, and exceed every day. The company aims to bring everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Deliver high-quality support to customers of our SaaS product
Communicate and respond to varied technical business solutions to customers in a team environment
Empower customers to self-serve and help users navigate our on-demand success resources
Respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email — all in one place. They are a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture.
In Depth understanding of Netomi systems - AI Studio, Backend Architecture, Agent Desk Integrations.
Understanding of business requirements for our different customers and how they can be solved through AI Studio.
Participate in the software development lifecycle to learn the new system/feature.
Netomi is the leading agentic AI platform for enterprise customer experience. They work with the largest global brands to enable agentic automation at scale across the entire customer journey and is backed by WndrCo, Y Combinator, and Index Ventures to help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Work directly with customers to understand how they currently manage their governance, risk, and compliance workflows.
Translate customer needs into live Sprinto workflows; this is a builder role inside Customer Experience & Product Management.
Configure and deploy customer solutions across Sprinto modules and connected systems; use APIs and custom integrations when native workflows are not enough.
Sprinto is an AI-native GRC platform that helps organizations manage risks, audits, vendor oversight, and continuous monitoring from a single connected platform. With a team of 350+ employees serving 3,000+ customers across 75+ countries, they combine scale with expertise to deliver trust and compliance.
Lead the end-to-end project lifecycle for third-party ERP integrations, ensuring robust and accurate data flow between Procurify and systems like NetSuite and QuickBooks.
Serve as the primary technical point of contact for ERP-related projects, providing expert guidance to Customer Success, Support, Product, and Implementation teams.
Help own, create, and update critical technical assets, including scoping and project documentation, to enable seamless project execution.
Procurify offers an AI-enhanced procurement and AP automation platform tailored for the mid-market, simplifying spend control and cost savings for organizations. As a remote-first company, Procurify fosters a collaborative environment where team members can modernize spend management.