Act as an advocate for our customers to help them achieve business outcomes.
Bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.
ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers. They connect people, systems, and processes to empower organizations to find smarter, faster, and better ways to work and include 85% of the Fortune 500®.
Translate complex customer business process challenges into innovative, high-impact AI solutions.
Operate at the intersection of Customer Success, Product Management, and Engineering.
Influence product evolution by ensuring learnings are folded back into the core platform.
Moveworks was founded in San Diego, California in 2004. Moveworks is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500, by seamlessly connecting people, systems, and processes.
Own and grow a portfolio of 25 or more mid market enterprise customers, guiding them from go live through long-term value realization
Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes
Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows
Moveworks, now part of ServiceNow, is redefining how work gets done. Together, they combine Moveworks’ industry-leading AI Assistant with ServiceNow’s world-class workflow platform to deliver instant, intelligent support across IT, HR, Finance, and beyond.
Own Customer Success Engineering and Delivery outcomes across MENA.
Build a scalable regional success model respecting local requirements.
Drive retention and expansion by ensuring customers realize ongoing value.
Armada is an edge computing startup providing computing infrastructure to remote areas and areas needing local data processing for real-time analytics and AI. They aim to bridge the digital divide with rapidly deployable advanced technology infrastructure.
Lead and develop a team of Technical Support Specialists, setting clear goals and expectations.
Spend a minimum of 2 hours per week in customer-facing queues to stay connected to the customer experience.
Own AI or automation initiatives, using Zapier’s products to reduce ticket volume and improve workflows.
Zapier is a company that builds and uses automation tools to make work more efficient, creative, and human. They are an all-remote company and value diversity and inclusivity.
Design customer journeys for the AI Experience through personalized demos, tailored workshops, and value metrics across specific industries and use cases.
Create and validate outside-in discovery and facilitate high-impact workshops that showcase the native AI Experience capabilities of the ServiceNow platform.
Design, configure and deliver tailored demonstrations aligned with industry use cases and customer priorities.
ServiceNow provides innovative AI-enhanced technology that connects people, systems, and processes to empower organizations. With over 8,100 customers, including 85% of the Fortune 500®, they strive to make the world work better for everyone.
Design and operationalize a scaled CS engine using automation and AI tooling.
Build and run one-to-many programs, converting repeatable plays into automated workflows.
Identify and execute expansion opportunities, building relationships with technical buyers and executive sponsors.
Embrace is a user-focused observability solution delivering insights across DevOps, web, and mobile teams to illuminate real customer impact. They have cultural values that highlight how they seek to improve as individuals, team members, and a company each and every day.
Own NRR, retention, and onboarding outcomes across the Customer Success organization.
Build and scale CS through AI, automation, and systems thinking.
Design and evolve engagement models across customer segments.
Customer.io's platform allows over 7,500 companies to send billions of emails, push notifications, in-app messages, and SMS every day. They power automated communication, helping teams send smarter, more relevant messages using real-time behavioral data; they value empathy, transparency, and action.
Identify high-friction, high-volume manual work across Success and Support
Design and deploy AI-assisted workflows that eliminate repetitive tasks
Build CSM copilots that automate summaries, prioritization, and follow-ups
Wrapbook provides a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place making production payroll and accounting easier, faster, and more secure. Wrapbook has a growing team of 250+ people across the USA and Canada.
Be an AI expert and evangelist for Lorikeet’s customer base
Lead AI implementation projects from kickoff to successful deployment
Build and configure workflows in Lorikeet's AI tools to meet each unique customer’s goals
Lorikeet is building the most powerful customer support AI for complex businesses like fintechs, healthtechs, marketplaces and delivery services. They have raised over USD $50M from leading VCs and angel investors and are growing fast with paying customers, real revenue, an exciting roadmap and a strong sales pipeline.
Provide expert technical guidance to customers and sales peers regarding Armada’s AI Factory products and services.
Lead technical demonstrations, proof-of-concepts, and workshops to showcase features, functionalities, and benefits of the company’s offerings.
Cultivate strong relationships with key client stakeholders, including technical decision makers and influencers.
Armada is an edge computing startup that provides computing infrastructure to remote areas where connectivity and cloud infrastructure is limited. They aim to bridge the digital divide with advanced technology infrastructure that can be rapidly deployed anywhere.
Provide expert assistance via live chat, email, and phone, resolving a minimum of 8 tickets per hour.
Troubleshoot software bugs and navigation issues, serving as the "power user" of the CE Broker platform.
Surface product feedback and collaborate to enhance the internal knowledge base and streamline support documentation.
Propelus simplifies workforce compliance management across healthcare with innovative technology. As a trusted leader for over 20 years, they focus on bringing more good into the lives of the people and organizations serving healthcare.
Define and execute the Customer Experience and Success coverage model for the US region.
Recruit, onboard, and develop Customer Experience and Success professionals within the region.
Personally manage complex enterprise accounts through the full engagement cycle.
Dash0 is building an AI-centric OpenTelemetry-native platform that eleminates vendor lock-in and toil. Dash0 is growing rapidly, with the United States as a primary strategic market.
The Solution Sales Executive will oversee market success of ServiceNow's Moveworks products.
Support territory strategy and planning to improve vertical understanding, account use case targeting and execution.
Provide input to AE during the account planning process based on territory strategy and recommendation.
ServiceNow, founded in 2004, is a global market leader in AI-enhanced technology. They serve over 8,100 customers, including 85% of the Fortune 500®, with a cloud-based platform connecting people, systems, and processes to improve work.
Develop best practices to ensure customers are having success with the mabl product.
Build direct relationships with strategic enterprise clients.
Mabl empowers software teams with an AI-powered low-code test automation platform that streamlines testing across web, mobile, API, accessibility, and performance. They are a growing company with 80+ mablers spread across the world who value transparency, collaboration, and empathy.
Investigate, diagnose, troubleshoot and find solutions for queries sent through emails and live chats, leading support calls directly with customers as needed.
Be an expert on our product and continuously build your knowledge.
AlphaSense empowers companies to make smarter decisions with market intelligence and search built on AI. They have over 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.
Lead, coach, and develop a blended team of Customer Success Advisors (CSAs) and Technical Leads (TLs).
Drive measurable outcomes in customer adoption, value realization, renewal readiness, and overall account health.
Serve as the Customer Success product SME for aligned PerfectServe solutions.
PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. They have seen an 88% growth rate over the past three years and need strong team members to help them continue to grow!
Help build, define and scale our Customer Success and Onboarding enablement strategy
Ensure our Customer Success onboarding program provides an incredible first experience and sets up new hires for success
Coach and mentor Customer Success new hires as they ramp in their role
They provide software and data analytics to the real estate industry. They are focused on innovation and customer success with a fast growing Success team.
Lead discovery workshops to determine customers' challenges
Design and deliver tailored demonstrations of ServiceNow's AI-powered experiences
Build and configure end-to-end demo flows that showcase AI-enhanced self-service, automation, and insight.
ServiceNow is a global market leader that brings innovative AI-enhanced technology. They serve over 8,100 customers to connect people, systems, and processes, empowering organizations to find smarter ways to work. ServiceNow's intelligent cloud-based platform seamlessly connects, making work better for everyone.