Identify high-friction, high-volume manual work across Success and Support
Design and deploy AI-assisted workflows that eliminate repetitive tasks
Build CSM copilots that automate summaries, prioritization, and follow-ups
Wrapbook provides a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place making production payroll and accounting easier, faster, and more secure. Wrapbook has a growing team of 250+ people across the USA and Canada.
Own and grow a portfolio of 25 or more mid market enterprise customers, guiding them from go live through long-term value realization
Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes
Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows
Moveworks, now part of ServiceNow, is redefining how work gets done by combining Moveworks’ AI Assistant with ServiceNow’s workflow platform. They deliver support across IT, HR, Finance, and beyond to resolve employee needs instantly, automating complex workflows.
Act as an advocate for our customers to help them achieve business outcomes.
Bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.
ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers. They connect people, systems, and processes to empower organizations to find smarter, faster, and better ways to work and include 85% of the Fortune 500®.
Create digital-first onboarding motions for new Mid-Market customers at scale.
Define and reinforce outcome-oriented success metrics.
Manage a pooled book of business using tech-touch and structured outreach campaigns.
HeyGen's mission is to make visual storytelling accessible to all. They aim to build technology that equips more people with the power to reach, captivate, and inspire audiences.
Take ownership of a book of customers, being the main point of contact and hopping on customer calls per SLAs.
Take ownership of medium and large projects that are core to the team’s operations.
Build in-app onboarding experiences, create webinar series, and build retention best practices.
Ashby offers a highly differentiated product, making it easier to sell. They aim to offer deep expertise whenever interacting with prospects and customers and strongly believe small teams with talented people and the right work environment deliver much better performance than large headcounts.
Drive Net Revenue Retention (NRR) by owning the expansion strategy for SLG accounts.
Transition from reactive support to proactive success by building repeatable processes.
Design and implement AI-driven workflows to provide personalised, human-like success at scale for self-serve users.
Jibble Group is an innovative Workforce Management company headquartered in London, UK, with a fully remote team. Their platforms Jibble.io, an award-winning time-tracking tool, and PayrollPanda.my, Malaysia’s leading cloud payroll solution serve thousands of paying customers globally.
Oversee a portfolio of customers to help them achieve business outcomes.
Bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Partner with Major Area Leaders to develop and track customer adoption plans.
Monitor product adoption metrics and customer health indicators using AI-driven insights.
Prepare executive-ready materials for business reviews and strategic planning sessions.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to work better; they aim to make the world work better for everyone.
Ensure sellers have clear territories, clean data, effective processes, and actionable insights to hit revenue targets.
Champion AI adoption across RevOps to eliminate manual work and improve decision quality.
Define NRR, GRR, and logo retention metrics with clear, documented calculation methodologies.
Madison Logic helps marketers align every decision-maker, in every buying group, at every stage of the journey using data-driven insights and strategic expertise. They have a global presence with offices in India, Singapore, the UK, and the US and are committed to a culture where every person feels confident navigating their unique path and inspired to grow every step of the way.
Design, implement, and continuously refine the Customer Success operating system across all INNERGY products.
Partner with Sales and Account Management to drive renewals, cross-sell, and upsell strategies.
INNERGY is transforming the woodworking industry with cloud-based ERP software designed for custom manufacturers. The company has a globally distributed team of 200 plus professionals and values collaboration, creativity, and ownership.
Build the first version of AI-augmented expansion playbook.
Define how to cross-sell new products.
Workleap, based in Montreal, aims to simplify work through HR and IT solutions. With over 20,000 companies using their products, they focus on simplicity and delivering exceptional value.
Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
Ensure customers are technically healthy and on the most recent version of our product
Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Build Deep Relationships: Develop and maintain strong relationships with key stakeholders in assigned customer accounts; act as a primary point of contact and build trust through timely and proactive communication.
Provide Comprehensive Support: Take ownership of key stages in the customer journey from implementation to ongoing support and success, positioning partnerships for renewal and expansion.
Drive Platform Adoption: Provide guidance to customers to help them achieve their objectives while using our platform, whether they are looking to promote job seeker upskilling and employment, create capacity for workforce staff, help employers address talent shortages, or build more collaborative workforce ecosystems.
FutureFit AI helps more people get to better jobs faster and cheaper, with a specific focus on those facing barriers to opportunity. Their AI-powered platform brings efficiency and insight to workforce development, replacing outdated systems and unlocking human potential at scale; the team consists of 30-50 employees across the US and Canada and they are committed to creating an inclusive environment for all employees.
Work alongside the US leadership team to build an EMEA team and implement and improve scalable CS processes.
Independently manage, mentor, and grow a team of CSMs who support our most strategic customers and work with our Channel teams.
Ensure CSMs are executing success strategies, co-creating plans with customers and channel partners, and driving measurable results.
Appfire empowers teams to break silos and collaborate seamlessly through their software solutions. With 850+ employees across 28 countries, they foster a remote-first environment where everyone is respected and invested in for professional and personal growth.
Own a portfolio of customers, guiding them through the entire post-sale experience.
Build trusted advisor relationships with key stakeholders and align solutions with their business goals.
Drive adoption and product utilization across accounts, ensuring customers gain maximum value.
ServiceNow began in 2004 with a vision to transform work. Today, they are a global market leader, providing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®, connecting people, systems, and processes to improve work.
Design customer journeys for the AI Experience through personalized demos, tailored workshops, and value metrics across specific industries and use cases.
Create and validate outside-in discovery and facilitate high-impact workshops that showcase the native AI Experience capabilities of the ServiceNow platform.
Design, configure and deliver tailored demonstrations aligned with industry use cases and customer priorities.
ServiceNow provides innovative AI-enhanced technology that connects people, systems, and processes to empower organizations. With over 8,100 customers, including 85% of the Fortune 500®, they strive to make the world work better for everyone.
Becoming the trusted advisor to a set of enterprise customers and their key stakeholders in the UKI region by aligning Camunda technology to their business strategy and goals
Developing customer success plans outlining Customer’s KPIs, stakeholders, critical success factors, and product adoption plan
Being a Customer Success Champion to evangelize customer-centricity within Camunda, thereby increasing retention outcomes, customer experience and loyalty
Camunda is the leader in enterprise agentic automation, orchestrating complex business processes across agents, people, and systems. They are a fully remote, global company named to GP Bullhound’s 2024 Top 100 Next Unicorn list and certified as a Great Place to Work.
Lead structured discovery across RCM workflows, data requirements, integrations, and success metrics
Deliver tailored, credibility-driven demos that surface real operational pain points (eligibility, denials, AR follow-up, prior auth, etc.)
Translate customer workflows into realistic automation plans
Smarter Technologies is a healthcare technology company focused on transforming how healthcare services are delivered, managed, and reimbursed by applying intelligent software, automation, and AI to high-impact clinical and financial workflows. Formed in 2025 under New Mountain Capital, Smarter Technologies brings together Access Healthcare, SmarterDx, Thoughtful AI, and Pieces—combining deep healthcare services expertise with advanced data, automation, and AI capabilities.
Own renewals end-to-end for your book of Aplos customers, including planning, outreach, renewal execution, and retention outcomes.
Drive product adoption and value realization by guiding customers through best practices and helping them successfully use Aplos.
Own expansion outcomes within your customer base by identifying opportunities, running discovery and partnering across teams to progress opportunities.
Velora was formed when Aplos, Raisely, and Keela combined to help nonprofit organizations thrive. They offer a suite of tools spanning fundraising, donor management, financial tracking, and communications, aiming to reduce complexity for nonprofits. Velora has merged teams and teams dedicated to specific product.