Source Job

US Canada Unlimited PTO

  • Identify high-friction, high-volume manual work across Success and Support
  • Design and deploy AI-assisted workflows that eliminate repetitive tasks
  • Build CSM copilots that automate summaries, prioritization, and follow-ups

Salesforce Zapier AI

20 jobs similar to Customer Success AI and Automation Lead

Jobs ranked by similarity.

US

  • Ensure sellers have clear territories, clean data, effective processes, and actionable insights to hit revenue targets.
  • Champion AI adoption across RevOps to eliminate manual work and improve decision quality.
  • Define NRR, GRR, and logo retention metrics with clear, documented calculation methodologies.

Madison Logic helps marketers align every decision-maker, in every buying group, at every stage of the journey using data-driven insights and strategic expertise. They have a global presence with offices in India, Singapore, the UK, and the US and are committed to a culture where every person feels confident navigating their unique path and inspired to grow every step of the way.

$130,000–$160,000/yr
US

  • Design and operationalize a scaled CS engine using automation and AI tooling.
  • Build and run one-to-many programs, converting repeatable plays into automated workflows.
  • Identify and execute expansion opportunities, building relationships with technical buyers and executive sponsors.

Embrace is a user-focused observability solution delivering insights across DevOps, web, and mobile teams to illuminate real customer impact. They have cultural values that highlight how they seek to improve as individuals, team members, and a company each and every day.

Canada

  • Lead the strategy for a customer base.
  • Build the first version of AI-augmented expansion playbook.
  • Define how to cross-sell new products.

Workleap, based in Montreal, aims to simplify work through HR and IT solutions. With over 20,000 companies using their products, they focus on simplicity and delivering exceptional value.

$119,000–$140,000/yr
US

  • Build GTM automation across the full customer lifecycle.
  • Design workflows that drive top-of-funnel execution.
  • Build automated health scoring, expansion signals, and churn risk flags.

Sourcegraph is at the center of the transformation in how software gets built. They are backed by a16z, Sequoia, and Redpoint, and operate as a globally distributed team that values high agency, direct communication, and a deep love for developers and their craft.

$140,000–$190,000/yr
US

  • Create digital-first onboarding motions for new Mid-Market customers at scale.
  • Define and reinforce outcome-oriented success metrics.
  • Manage a pooled book of business using tech-touch and structured outreach campaigns.

HeyGen's mission is to make visual storytelling accessible to all. They aim to build technology that equips more people with the power to reach, captivate, and inspire audiences.

US Canada Unlimited PTO

  • Identify and analyze breakdowns across onboarding, customer success, and support workflows.
  • Diagnose root causes of operational friction and translate them into clear, prioritized problem statements.
  • Partner with post-sale leadership to align on business definitions of success, service levels, and operating priorities.

Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. They provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place.

Global

  • Identify manual GTM processes and build production-grade automation workflows that scale.
  • Support AI-powered workflows and cross-system integrations across Salesforce, enrichment tools, forecasting systems, and CS platforms.
  • Improve performance and configuration of core GTM systems, including Salesforce, BoostUp, Nue (CPQ), Groove, and related tooling.

TRM Labs provides blockchain analytics and AI solutions to help law enforcement and national security agencies, financial institutions, and cryptocurrency businesses detect, investigate, and disrupt crypto-related fraud and financial crime. TRM is a Series C company with $220M in total funding; they operate as a distributed-first company with hubs in Los Angeles, San Francisco, New York, Washington D.C., London, and Singapore.

Global

  • Drive Net Revenue Retention (NRR) by owning the expansion strategy for SLG accounts.
  • Transition from reactive support to proactive success by building repeatable processes.
  • Design and implement AI-driven workflows to provide personalised, human-like success at scale for self-serve users.

Jibble Group is an innovative Workforce Management company headquartered in London, UK, with a fully remote team. Their platforms Jibble.io, an award-winning time-tracking tool, and PayrollPanda.my, Malaysia’s leading cloud payroll solution serve thousands of paying customers globally.

Europe US 3w PTO

  • Partner with Support, Sales, Marketing, Finance, and People to uncover high-impact automation opportunities.
  • Design, implement, and maintain n8n workflows combining APIs, data stores, and LLM capabilities.
  • Document clearly, provide handover and training, and iterate based on feedback and telemetry.

n8n is the open workflow orchestration platform built for the new era of AI, giving technical teams the freedom of code with the speed of no-code. Backed by a community and 500+ integrations, they're changing the way people bring systems together and scale ideas for impact, with a diverse team of over 220 working across Europe and the US.

$120,000–$160,000/yr
US 4w PTO

  • Drive account revenue growth through data-driven upselling and optimisation.
  • AI fluency: You proactively explore ways to use AI tools to deepen your analysis and improve team workflows.
  • Shape and execute vertical strategy through deep vertical expertise and problem-solving.

Propel empowers low-income Americans by simplifying access to government benefits with modern technology. They're a passionate team of 100 Propellers working to help their users get through the month, every month.

US Canada Unlimited PTO

  • Design, build, and maintain Salesforce automations including Flows, Apex triggers, batch jobs, and Lightning Web Components
  • Develop scalable data models and object architectures across pre-sale and post-sale GTM workflows
  • Build and integrate APIs connecting Salesforce to tools across our stack (e.g., marketing automation, CS platforms, telephony, data enrichment)

Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. Their growing team of 250+ people across the USA and Canada includes entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more.

$148,000–$200,000/yr
US

  • Lead structured discovery across RCM workflows, data requirements, integrations, and success metrics
  • Deliver tailored, credibility-driven demos that surface real operational pain points (eligibility, denials, AR follow-up, prior auth, etc.)
  • Translate customer workflows into realistic automation plans

Smarter Technologies is a healthcare technology company focused on transforming how healthcare services are delivered, managed, and reimbursed by applying intelligent software, automation, and AI to high-impact clinical and financial workflows. Formed in 2025 under New Mountain Capital, Smarter Technologies brings together Access Healthcare, SmarterDx, Thoughtful AI, and Pieces—combining deep healthcare services expertise with advanced data, automation, and AI capabilities.

$159,900–$191,400/yr
US

  • Spearhead end-to-end research for "big bet" initiatives, leveraging AI to compress the discovery-to-insight cycle.
  • Scale organizational research capability by coaching Product Managers and Designers on high-speed methodologies.
  • Audit and re-engineer manual workflows using AI-driven automation tools to eliminate operational "drudge work."

Constant Contact empowers people everywhere to pursue their dreams by giving them all the help and tools they need to grow online. The company is energized by new challenges and new possibilities and dedicated to improving the quality of their product from a customer standpoint.

$110,000–$125,000/yr
US Unlimited PTO

  • Design and improve core garage and customer workflows: onboarding, reporting, escalations, renewals, and risk management
  • Build playbooks and operating rhythms to eliminate tribal knowledge
  • Identify failure points and redesign processes before they impact customers

Vend Park is building the AI-powered digital infrastructure of the built world. They are rewriting how commercial real estate owners manage and monetize parking, using automation, data, and agentic AI to simplify operations and unlock new revenue. They operate as a small, high-ownership engineering team where decisions move fast and code ships to production quickly and reliably.

$107,000–$150,000/yr
US

  • Partner with stakeholders to capture use cases and shape opportunities into well-defined epics and user stories.
  • Prioritize what matters most, ensuring we build workflows that create measurable time savings and adoption.
  • Define baseline + success metrics (adoption, time saved, workflow cycle time), and support quarterly impact reporting.

Webflow is building the world’s leading AI-native Digital Experience Platform. As a remote-first company, it is built on trust, transparency, and a whole lot of creativity, empowering teams to design, launch, and optimize for the web without barriers.

$133,600–$233,800/yr
North America

  • Partner with Major Area Leaders to develop and track customer adoption plans.
  • Monitor product adoption metrics and customer health indicators using AI-driven insights.
  • Prepare executive-ready materials for business reviews and strategic planning sessions.

ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to work better; they aim to make the world work better for everyone.

North America

  • Own and grow a portfolio of 25 or more mid market enterprise customers, guiding them from go live through long-term value realization
  • Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes
  • Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows

Moveworks, now part of ServiceNow, is redefining how work gets done by combining Moveworks’ AI Assistant with ServiceNow’s workflow platform. They deliver support across IT, HR, Finance, and beyond to resolve employee needs instantly, automating complex workflows.

North America

  • Own programs end-to-end for onboarding, product enablement, skills programs, and more.
  • Take current foundations and turn them into modern, scalable systems that cut manual work and boost impact.
  • Bring insights, tradeoffs, risks, and recommendations to the Sr. Revenue Enablement Manager, not just execution.

They build and use automation every day to make work more efficient, creative, and human. They are a fast-growing, profitable, impact-driven company.

$130,000–$160,000/yr
US Unlimited PTO

  • Design and maintain tools and processes to supercharge our GTM engine
  • Connect and build the GTM tech stack into a cohesive, scalable system
  • Identify and execute on automation opportunities across the full funnel

SentiLink provides identity and risk solutions. They are backed by world-class investors and have been recognized by TechCrunch, CNBC, Bloomberg, and Forbes.

North America

  • Build, maintain, and optimize marketing automation systems, funnels, and CRM infrastructure.
  • Conduct ongoing testing to improve conversion rates; Identify and fix bottlenecks to prevent revenue leakage.
  • Build and manage email workflows, sequences, and campaigns in GHL; Monitor deliverability performance and inbox placement.

They connect job seekers with companies. The company uses a platform that helps streamline the hiring process.