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Team Leadership:
- Lead and mentor a team of up to 10 remote support representatives.
- Conduct regular performance reviews and time tracking.
- Foster a high-performance culture.
Operational Excellence:
- Oversee day-to-day support operations.
- Manage ticketing system and queue flow.
- Create standardized operating procedures (SOPs).
Data-Driven Insights:
- Analyze support metrics and trends.
- Uncover performance gaps and customer pain points.
- Share insights cross-functionally to improve the product.
Archy
Archy is a Series B vertical SaaS solution revolutionizing the dental practice management space. They give dental providers AI agents and software that lets them do what they do best while they handle the more technical sides of running their practice business.