Manager, Sales Support Specialists

Twilio

Remote regions

Europe

Benefits

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Responsibilities:

  • Directly manage and lead a regional team of Sales Support Specialists, providing day-to-day guidance, performance management, and professional mentorship.
  • Standardize regional playbooks for Tasks, Tickets, Cases, and Deal-related Workflows to ensure global consistency and accountability.
  • Analyze team utilization and performance metrics to shift from anecdotal feedback to data-driven resourcing decisions.

Qualifications:

  • 5+ years of experience in Sales, Sales Operations, Sales Support, or Revenue Operations within a high-growth SaaS environment.
  • 2+ years of direct people management experience with a focus on coaching and professional development.
  • Proven technical proficiency in Salesforce, CPQ (Configure, Price, Quote) workflows, and deal desk mechanics.

Twilio

Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide to craft personalized customer experiences. They have a strong culture of connection and global inclusion, making a global impact each day.

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