Manager, Sales Support Specialists (Americas)

About the job:

• This position is needed to centralize and optimize the Sales Support function across the Americas, ensuring standardized execution and equitable resource distribution for our Sales organization.
• You will lead a newly unified pillar of sales support specialists across NAMER and LATAM.
• As a leader, strategist, and builder of this function, you will build a data-driven culture to optimize our sales processes and create efficiencies.

Responsibilities:

• Directly manage and lead a regional team of Sales Support Specialists, providing day-to-day guidance, performance management, and professional mentorship.
• Standardize regional playbooks for Tasks, Tickets, Cases, and Deal-related Workflows to ensure global consistency and accountability.
• Analyze team utilization and performance metrics to shift from anecdotal feedback to data-driven resourcing decisions.

Qualifications:

• 5+ years of experience in Sales, Sales Operations, Sales Support, or Revenue Operations within a high-growth SaaS environment.
• 2+ years of direct people management experience with a focus on coaching and professional development.
• Proven technical proficiency in Salesforce, CPQ (Configure, Price, Quote) workflows, and deal desk mechanics.