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What You'll Do:

  • Lead and develop a team of 3–4 Customer Support Agents, providing coaching, feedback, and day-to-day guidance
  • Own the escalations queue in Gorgias, working directly with customers and agents to diagnose complex issues and drive resolution quickly
  • Build, document, and continuously improve support SOPs and workflows across both Italist and HEWI

About You:

  • You have a proven track record managing or leading a customer support team in e-commerce
  • You're a strong communicator — whether you're coaching an agent or de-escalating a customer
  • You thrive in environments where things move fast and processes are still being built

What We Can Offer You:

  • A fully remote, flexible work environment
  • Direct exposure to senior leadership and real influence over how the support function is built and scaled
  • The chance to shape something from the ground up across two growing luxury brands

Inspiration Commerce Group

Inspiration Commerce Group (ICG) buys and builds companies that help people find and buy the products they love. They are a global group of ~50 people with businesses across the US, UK, and EU.

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